Adding 6th STRV in new room

rbpalmer2401

Why do I get this error when adding a new STRV to a new room. Everything registered and I could add it to an existing room but not create a new room.

Asked to contact support but based on all the other post on here and else where this might take sometime.....

Anyone?

[Deleted User]

Hello rbpalmer2401,

This error message occurs when new devices have been added to an account configuration with two or multiple heating circuits. At this moment the device will have to added by our support team.

When you experience this please contact us via either the Live Chat 

https://www.tado.com/

Or via the contact form:

https://support-request.tado.com/#/contact?locale=en

Kind regards,

Joey