Upgrading from v1 to v3+ kit

Hello, I already have a v1 kit, for about 5 years and want to add the smart rad thermostats, so I've bought a new tado° V3+ Smart Thermostat Starter Kit. My question is about installing this kit and making sure it is associated to my existing Tado account? Can anyone guide me as to how to do this please


Thank you!

Answers

  • You sure you want V3+? Will you not need to pay the subscription for geofencing if you upgrade to V3+?

    To answer your question, If I remember correctly, when I upgraded from 2 to3, you just go into the app, select "add device", select the correct bridge and follow instructions.

  • Good point, I'm confused though, https://www.tado.com/t/en/updated-why-we-created-new-v3plus-products/ and https://www.newhometricks.com/blog/2018/10/25/tado-pricing-update imply that "there will be no costs to use the Auto-Assist Skill for existing customers who upgrade from a V1, V2 or V3 product for as long as you are using tado" Is this more marketing BS?

  • tullochtulloch
    edited December 2019

    No, it is true as I have upgraded to V3, still have geofencing and do not pay. I have also not upgraded my app for £20 as I see no point in that although if I did I would still get geofencing without subscription.

    What I do not know is if all that applies to V3+ bridge.

  • Support have just confirmed to me that we have complimentary lifetime access to geofencing regardless of the bridge version or the app version we are using. You might want to confirm that for yourself before going ahead though.

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