Installation & beginner Idiot proof answers if possible

Hello All

Ive tried to contact TADO and had an answer but not to my questions. Please can you assist

I obviously need idiot proof answers

The guy installed a smart thermosat. The extension kit and bridge arrived later in the post but I cant get the bridge to connect to the web and it wont let me past the continue button I presume this is where it will ask me about installation? I cant see anywhere to get installation instructions on the website as well as the fact the bridge has never lit up also does the extension need fitted before the bridge connects to the web and I cant attach a file within the app for a picture of the installation as it currently stands..any help greatly appreciated..

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