Just installed thrmostate and extention kit all showing connected on App but still no heating?
Any help please from a very cold house and now with a grumpy wife....
Answers
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Looks like you don't have connectivity between the extension kit and a boiler.
Have you contacted tado support?
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Thanks for your reply, I have contacted them, just waiting for a reply0
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Best I can do is copy following Tado response which shows you what to do in emergency which yours is.
Hello all,
You can contact tado support via our chat in www.tado.com
Via this contact form:
Help Center
https://support.tado.com/hc/en-gb/requests/new
Of via the Customer emergency voicemail that will be available to you if your request either in the chat or the contact form qualifies as an emergency:
As in:
-Heating/Hot water is not working at all.
-Heating is not stopping at all.
Please remember than an installation consult is never an emergency, if you have any consult about your installation your old controllers need to remain in place until you have all instructions available and no questions about them.
0 -
Best I can do is copy following Tado response which shows you what to do in emergency which yours is.
Hello all,
You can contact tado support via our chat in www.tado.com
Via this contact form:
Help Center
https://support.tado.com/hc/en-gb/requests/new
Of via the Customer emergency voicemail that will be available to you if your request either in the chat or the contact form qualifies as an emergency:
As in:
-Heating/Hot water is not working at all.
-Heating is not stopping at all.
Please remember than an installation consult is never an emergency, if you have any consult about your installation your old controllers need to remain in place until you have all instructions available and no questions about them.
0 -
Best I can do is copy following Tado response which shows you what to do in emergency which yours is.
Hello all,
You can contact tado support via our chat in www.tado.com
Via this contact form:
Help Center
https://support.tado.com/hc/en-gb/requests/new
Of via the Customer emergency voicemail that will be available to you if your request either in the chat or the contact form qualifies as an emergency:
As in:
-Heating/Hot water is not working at all.
-Heating is not stopping at all.
Please remember than an installation consult is never an emergency, if you have any consult about your installation your old controllers need to remain in place until you have all instructions available and no questions about them.
0 -
Best I can do is copy following Tado response which shows you what to do in emergency which yours is.
Hello all,
You can contact tado support via our chat in www.tado.com
Via this contact form:
Help Center
https://support.tado.com/hc/en-gb/requests/new
Of via the Customer emergency voicemail that will be available to you if your request either in the chat or the contact form qualifies as an emergency:
As in:
-Heating/Hot water is not working at all.
-Heating is not stopping at all.
Please remember than an installation consult is never an emergency, if you have any consult about your installation your old controllers need to remain in place until you have all instructions available and no questions about them.
0 -
Best I can do is copy following Tado response which shows you what to do in emergency which yours is.
Hello all,
You can contact tado support via our chat in www.tado.com
Via this contact form:
Help Center
https://support.tado.com/hc/en-gb/requests/new
Of via the Customer emergency voicemail that will be available to you if your request either in the chat or the contact form qualifies as an emergency:
As in:
-Heating/Hot water is not working at all.
-Heating is not stopping at all.
Please remember than an installation consult is never an emergency, if you have any consult about your installation your old controllers need to remain in place until you have all instructions available and no questions about them.
0
