section of smart schedule showing an inverted teardrop symbol with a strikethrough on app. Both thermostats switch the system to OFF. Any help appreciated, thanks.
@Pete_15 Hello. Sorry but I don't understand the first part of your sentence. Could you give us more detail please.
The heating is showing OFF in the app and when I check the schedule it shows the temperature and timings I set but I have to manually increase the temperature to get it working. When viewing the main page for in our case, "Hal" I have set the temperature to 22 and it shows active until somebody comes home. If I cancel it returns to OFF. The grey section before the daily yellow section has a grey symbol as shown at the top of the page under Home but with a strikethrough. If I click on "Away" it show the same symbol in green above a car. I have switched off geofencing in the hope that would fix things but no luck!
OK, switching off the geofencing has solved the problem thanks.
Argggggg! No it hasn't!
Hello - I am genuinely lost in terms of your grey symbol etc but can we just take one thing at a time. In the smart schedule, if you open a yellow block, is the slider in top right corner showing blue i.e. heating on and conversely, in grey block Heating off? Where on there is a symbol - I don't have one
Looks like this
III Heating slider black/grey.
V 21.3 v
If I click on the slider it opens frost protection.
geofencing is showing Away, if i click on Hall it shows OFF. When I go to smart schedule and click on a time segment the correct temperature is displayed. I save it and the Hall is still off?
@Pete_15 In the detail above, the heating slider needs sliding to light blue dark blue. Blue is heating ON, black is heating OFF
Seems my wife had her phone app switched to "away" and now everting is working properly! I hope🙄