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Cannot get v3 bridge to connect

Following a failed v1 to v3 upgrade, I cannot get my internet bridge to connect to tado. the v1 one, was perfect, the new one just fails. In the process of trying to get things working, I deleted the old "home" and now cannot add the v1 devices back in Grrrrrrrr.

I've followed the guide at https://community.tado.com/en-gb/discussion/comment/6546#Comment_6546 and even plugged it in to a neighbours internet connection but the cloud light still flashes.

The last email from support was a "give us the make an model" style email, 3 hours ago. I need this up and running ASAP as the children will be coming home from school soon and it's winter and I need heating...... Why is there not a phone number for Tado!!!!!!


  • samdsamd ✭✭✭

    @SiofChester Oh dear! I cannot help you over the bridge connection issue but in terms of heat for tonight, you should still be able to turn on boiler-controlling thermostat\Extension kit and manually adjust the tado radiator trvs.

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