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No heat request

I have a tado v2 connected to my combi boiler in relay mode. My problem is that the app never shows heat request, it always displays "no heat request". Despite of this, the heating works well. No heat request shows up in the statistics as well...


  • JoeyJoey | Moderator

    Hello ,

    This is likely due to outdated firmware. Please contact our Support Team either via our contact form:

    Or via our Live Chat (yellow chat box, bottom left):

    Kind regards,


  • Hi Toto,

    I have the same problem and support asked me to wait for the next firmware update.

    I would like to know if you got already the new update, which version it is and how long you waited.

    Thanks in advance for your help.



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