Can I buy a replacement base plate for a Radiator Thermostat ?

Mungi6

My plumber has recently lost the complete base plate for my Tado Radiator Thermostat so I now have no way of installing the thermostat. The only way around this is to replace the base plate. Can one be bought from Tado?

[Deleted User]

Hello Mungi6,

We are sorry to hear you the mounting bracket went missing. We recommend you to contact our Support Team to have a replacement sent out:

https://support.tado.com/en/articles/3590239-how-can-i-contact-tado

I would like to point out that this could take some time. Due to the whole COVID situation we are dealing with significant logistical issues.

Kind regards,

Joey