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The LED on my extension kit is off, and the device is offline

Hi,

The LED light on the extension kit is off. The is on, and the device is offline in the api.

Does this mean for what ever reason the extension kit is just broken?

Many thanks

Answers

  • You need to confirm it's actually getting power. Switch being on is no guarantee as you may have a loose wire between the switch and extension kit mounting plate
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