Won't send installation instructions
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will2911
✭
Hi,
We purchased our tado and went to do set up. However they apparently needed to generate instructions for our Danfoss TS715Si . which would take 2 days.
Fine, so we waited and got an email today, asking where the thermostat was and if it was for heating as that thermostat is usually for hot water. I confirmed it was for heating and was in the bathroom.
They have then come back saying that they wouldn't send us installation instructions as they don't recommend it to be in the bathroom and that we have to get an extension kit, an extra £60, so we can have it in the living room.
The first email and reply came within an hour of each other. But now when I have replied saying I don't want to buy an extension as of yet and I want the instructions so we can install what is in essence an expensive product, they have ignored me and have not got bad in 9 hours. I would have thought they would have the instructions as the original request was 2 days ago so why can't they just send them?
We purchased our tado and went to do set up. However they apparently needed to generate instructions for our Danfoss TS715Si . which would take 2 days.
Fine, so we waited and got an email today, asking where the thermostat was and if it was for heating as that thermostat is usually for hot water. I confirmed it was for heating and was in the bathroom.
They have then come back saying that they wouldn't send us installation instructions as they don't recommend it to be in the bathroom and that we have to get an extension kit, an extra £60, so we can have it in the living room.
The first email and reply came within an hour of each other. But now when I have replied saying I don't want to buy an extension as of yet and I want the instructions so we can install what is in essence an expensive product, they have ignored me and have not got bad in 9 hours. I would have thought they would have the instructions as the original request was 2 days ago so why can't they just send them?
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