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No hot water Icon showing

Hi, have an extension kit with smart Thermostats installed v3. All working fine.

Then I source the same system from else where and changed it over like for like had to reinstall everything using the same face plates (so same wiring config) however now I have no hot water showing in my app.

I’ve tried delete home and reconfigure but no joy.


  • Two ways of dealing with this.

    1. Contact customer service and they will configure your thermostat to talk to the EK about hot water.

    2. If you cannot wait then download the professional installers manual. This tells you how to get into the configuration menu and set up the EK including hot water.

    When you reload the app HW should turn up

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