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Wireless temperature sensor won’t pair

According to the instructions I should hold down the button on the sensor for 3 seconds and a pair of links should appear.

That doesn’t happen. All I get is the tado logo and Hi! I have tried removing the batteries to restart the device, to no avail. I have sent a support request, but I’m keen to get the system working.

This is the first time I have had difficulty setting up a Tado device. Normally it’s very straightforward.

Any advice would be welcome.

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