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Geofencing on New Android Smartphone doesnt work

J0hnny10
J0hnny10 ✭
in General Questions & Topics

My wife recently changed to an Honor Play Android (9) smartphone. The geofencing of the tado app does not work. I have checked all the relevant settings (I believe), without any luck. Google Maps shows her location as correct, but Tado does not work correctly. Any tips?

Answers

  • [Deleted User]
    [Deleted User] ✭

    HI @J0hnny10

    The usual culprit is either the battery-savings setting, or the battery-optimisation setting. They both need to be set to allow the tado° app to function properly.

    You can contact support for more help as they will be able to remotely diagnose what the cause is in most cases, or pass it on to a developer to be investigated in the event that there is an underlying issue (so we appreciate you letting us know either way).

    Best regards,

    Frank

  • J0hnny10
    J0hnny10 ✭

    Thanks Frank,

    I believe I have setup the battery optimization settings, I will contact support to see if they can help.


    CHeers

  • Andrew_C69
    Andrew_C69 ✭

    Hi Frank,

    same problem here. Both my wife and myself have new phones, they are of different brands but both are running android 9. The TADO app version is 5.8.8 and Geofencing doesn't work.

    I have dug into the battery optimization settings for TADO as you suggested and disabled the battery optimization for the app. We'll see whether this solves the issue....

    regards

  • jacoscar
    jacoscar ✭✭✭
    I had a similar problem with a Samsung S6 and solved by changing the following settings

    Settings/Dev options/ Inactive apps

    Settings/apps/special access/Optimise battery usage

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