New to Tado

I very recently had the Tado system fitted along with a new boiler that i desperately needed. Now I've had a few days with Tado and just finding it quite complicated, for me. The bridge seems to shut of after 12 hours, thus the boiler doesn't come on at the desired time, or the hot water. surely you can activate the bridge to stay connected permanently. Another issue, the Tado app tells me the hot water and heating is on but the boiler isnt on. The boiler seems to do its own thing. Its an amazing system just seems you need a diploma to programme it, or i do.

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