Zone Configuration Issue
I have searched everywhere to a solution to my problem, and despite finding many reference pages and similar posts, I can't find a definitive solution. So I have come here since I've had no response from tado support.
Firstly, my configuration is as follows:
My house has 2 zone central heating, ground floor and 1st are one zone, 2nd floor is another.
I purchased tado° Wireless Smart Thermostat Starter Kit V3+ with Hot Water Control as well as a Wired Smart Thermostat and configured as per below:
A) Danfoss SystemFit TP9000 Electronic Programmable Room Thermostat plus Domestic Hot Water Timer - Ground Floor WC which has been replaced by the tado° Wireless Receiver (inc .hot water controller)
B) Danfoss TS2 Room Temperature Sensor - First Floor Living Room which has been replaced with the Wireless Temperature Sensor
C) Danfoss TP5000 Si Thermostat - Second Floor Master Bedroom which has been replaced by the Wired Smart Thermostat
Smart Radiator Thermostats have/will be added to all radiators. The basic system works, as in I get hot water and all radiator heat.
My 1st problem is that I don't appear to have zones in my tado house configuration. everywhere I have looked seems to indicate that I should be able to configure the Wired Smart Thermostat (in the Master Bedroom) as a Zone Controller, I don't have this option in the app or web portal (see attached image1), can anyone explain why?
My 2nd problem is that when the Smart Radiator Thermostat on G's radiator calls for heat, the boiler does come on (I assume this is because the Wireless Receiver is set as the controller which I can't change) but the valve to heat the 2nd floor doesn't open as the temperate in the Master Bedroom containing the Wired Smart Thermostat is already on or above the required temperature. Therefore I can never heat G's room above the temperature of the Master Bedroom, how do I fix this? I should point out that a Smart Radiator Thermostat will be added to the Master Bedroom radiator shortly, but I still want to get the configuration done.
My house is basically configuration D here.
Elsewhere I have read that tado have to configure the zones and controllers themselves, is this the case?
Can someone please help as it's driving me crazy and I just can't find the solution and support aren't getting back to me.