Installation error for additional smart thermostat

sipuncher

I have just installed a new smart thermostat and extension kit to replace my v1 thermostat. All paired correctly but when pressing the last step to confirm the installation I get the following error message:

there is a Room Unit without a zone, though Boiler Unit is registered for installation process SALE_FITTING_ST_G1.1 - INSTALLER_INSTALLATION_PENDING (discr: 0) of home 1423 ([email address])

...I cannot assign the new device to my single Zone because it shows as not having finished the installation.

How can I resolve this? I'd also like to remove the old devices (connection kit) from the list of devices, as these are now disconnected.

EDIT: I have since resolved this by finding the installer menu in the smart thermostat. I now can't find the right setting for my worcester bosch boiler via the digital interface though...

Germán

Hello Sipuncher,

This message appears when there's an attempt to confirm that a professional installer has performed the installation but the installation hasn't been properly finished. If you are not a professional installer we need to advise to please use our installation assistant as it would give you the specific step-by-step installation and the right configuration to your system.

If you are hiring a professional installer to help you with this installation, they can use our Professional Installer's Guide that can be found here:

https://www.tado.com/professional-manuals

Best,

Germán

AlexHeylin

Basically this is a Tado screw up because us mere mortals aren't allowed to install anything other than a very basic installation ourselves. Apparently we're not competent to know our own heating system, nor program the control logic of it. Support need to resolve this, and Tado need phone support when people are actually at home - evenings & weekends. It took 7 attempts over 5 days to install my system due to this "strategy" by Tado. Very nearly sent the whole lot back.

sipuncher

@AlexHeylin you are completely right... I ended up phoning support and leaving a message on their emergency answerphone as my heating wouldn’t turn off without turning off the breaker for the boiler. Someone phoned me back within an hour and fixed it on the phone in 10 minutes, but I should have been able to do this myself. The Tado setup process definitely needs to be slicker... would save Tado a load of time and money in support I’m sure.

AlexHeylin

@sipuncher agreed. Given I knew exactly how the existing system was wired, which bits I was changing (non-standard) and how I wanted the control logic I was massively unimpressed it took 5 days to get this right because the installation proces actively blocked me from installing components and there's no way to set the control logic. Tado could improve this massively for non-simple installs, especially as the whole point is to tailor the solution to meet your needs (both equipment and config). Hopefully they're listening.

croninsfc

I am also finding thus whole DIY step by step process also very tedious as it has done nothing but lead me a not so merry dance! I have sent them pictures of my fully functional and fully working (for the past 6 years) system and their installation generation steps system either says “incompatible” or accuses me of wanting to install a brand new boiler installation to my tado! I really wish I hadn’t bothered trying to make my perfectly adequate system “smarter” and will be getting back in touch with my energy supplier, OVO for a full refund unless they both start talking some sense!