Registering Failed

Jaqcues
Jaqcues
edited February 18 in Technical Questions

Hello,


While registering the elements of my new Tado - Bridge and Wired Thermostat, I received the following message with the Bridge:

"This device is already registered to another home" (see screenshot)

Please find attached proof of purchase on Amzon.fr and a photo of the bar code.

Hoping to receive a response from you.

Regards

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