Tado support - so far disaster.
I bought Starter Kit Smart Thermostat and Extension kit last week. I was able to add them to the tado portal and was waiting for installation instructions. As usual it took two days for tado support to reply. Quite bad customer experience.
To the date I received another two emails from them and there are two engineers that are working on it. By the looks of it they don't read my comments or reply asking the same questions where the answers were already provided by me.
I figured out by myself how to do the wiring but the tado management portal still keeps saying that I have to wait for the setup instructions. I have already requested them to allow me to proceed with the installation by modifying their end but no response so far. Is there any way to call them over a phone? I couldn't find any number so far.
In that pace the entire process will take weeks.
Have you had similar experience?