Extremely flakey connection to the wireless receiver
Has anyone else had issues with the wireless receiver constantly dropping connection unless the bridge is very very close?
We moved house recently, old house had wired thermostat so we were using the old wired thermostat to communicate/control the boiler. Our new house has the boiler in the loft so we bought the (relatively new) wireless receiver kit along with a few TRVs to cover the whole house (3 bed semi, nothing massive).
I initially set up the bridge on the landing so it was pretty central and have all the TRVs within range (Tado told me the range is 3-13m). Unfortunately the wireless receiver (~7m away) kept losing the connection resulting in the heating staying on well beyond it being needed or worse turning on randomly at night. Moving the bridge into a bedroom directly under the the boiler in the loft (4m vertical distance) gives a stable connection to the wireless receiver.
However, this now means that the wireless thermostat in the lounge (~13m) and the TRV in a front bedroom (~12m) frequently lose connection. This now seems to result in the wireless receiver turning the boiler on in the middle of the night. This happens even though all the TRVs/thermostats are not calling for heat, or are disconnected (and were not calling for heat when disconnected). This behaviour seems at odds with what is documented by tado themselves; when disconnected the same behaviour should continue until reconnected, so in this instance I would expect the boiler not to fire up since it wasn't firing when the connection was lost.
I've contacted Tado via their support channels but they just say it's due to a "connectivity issue" in my house. My house doesn't have thick walls and is a standard construction. They asked about mobile signal and I said we have poor mobile signal, which I think they've confused themselves with. We live in the countryside and the mobile signal is the same inside and outside! We've got a phillips hue system set up and that works flawlessly despite the bridge being at the opposite end of the house to the bulbs.
Has anyone else had similar issues, specifically involving the wireless receiver?