App Outage 18th Mar 2021 - Tado response please

GrayDav4276
GrayDav4276 ✭✭✭
edited March 18 in Technical Questions
Hi @Jurian + Tado Support
Can you please publish here the reason(s) behind this mornings App Outage.......b4 my App stopped working I had a " no remote access" on one of my SRT's allocated to my Wireless Smart Thermostat for one of my Tado Rooms. While this was occurring my boiler was firing at 100% for this room...... However the "Care & Protect" was not indicating an issue.
A response from Tado would be good.....🙏🤞

#UPDATE#
I know that Tado is currently working on this issue and email notifications have been sent out to users who are "subscribed" to this notification method........however that does not cover all/most Tado users....
TADO : Please consider posting these Tado server issues in the Community Forum for all CF users to be appraised on these issues.

The issue is now also affecting my Tado Web page as well.

Best Answer

  • tadouser1000
    Answer ✓
    Post mortem released: https://status.tado.com/incidents/84ymlbgk9wx8

Answers

  • My app is still not working, also my.tado

    Error

    Sorry, something went wrong. The response from the server was unexpected. Please retry. If the problem persists please send us a screenshot of this error message.

    date2021-03-18T12:17:34.781Zcurrent pagehttps://my.tado.com/app/en/main/home/zone/3request URLhttps://my.tado.com/api/v2/homes/657436/zones/3/overlaynameHttpErrorResponsestatus503messageHttp failure response for https://my.tado.com/api/v2/homes/657436/zones/3/overlay: 503 OKerrornull


  • Storing op Tado server???

  • Status page is always up to date with outage details:

    https://tado.statuspage.io/
  • GrayDav4276
    GrayDav4276 ✭✭✭
    @tadouser1000
    That may be very true....but not all Tado users are aware of this or even how to access it....hence my request for Tado to supply Outage information in real time into the Community Forum.
  • cbd20
    cbd20 ✭✭
    edited March 18
    Personally I think they should automatically send the status emails to all end users, rather than you having to choose to subscribe. If not, then when the app is first setup it should explicitly ask if you want service updates.

    I didn't know anything about the issue, as I'd not looked at the app all morning, but I am subscribed to the email updates so it's useful to know. Doesn't leave me guessing then.
  • GrayDav4276
    GrayDav4276 ✭✭✭
    Still waiting for a response from Tado within this thread.........
  • tadouser1000
    edited March 18
    Outages should be clearly visible in the app and on web interface
  • cbd20
    cbd20 ✭✭
    @tadouser1000 I agree, however when the outage concerns app connectivity to the server for example, it won't be able to report the issue.
  • What is the point of this post?

    Tado already provide a status page where you are invited to subscribe to real-time updates.

    Sometimes I think certain posters are looking for issues which simply do not exist.

  • tadouser1000
    edited March 18
    @cbd20 tado.statuspage.io isn't tied to Tado's infrastructure otherwise it wouldn't work in an outage 😁

    Tado could easily power the status information within the app using tado.statuspage.io
  • GrayDav4276
    GrayDav4276 ✭✭✭
    Hi @what_a_tado
    Apologies if you think that my post is a waste of time.......
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