How do I remove a device so I can start over.
I’m hoping someone can help. I started an installation of the extension kit which was then referred to the technical department. They were not able to help as they felt it was too complicated. I now have a system boiler directly connected to a Honeywell thermostat which works fine.It is a simple system where the boiler only controls the heating with no zone valves.
All I want to do is re-install the extension kit but when inputting the details for the extension kit I get an error stating that the device is already registered. I have contacted the technical department who have stated that a reset has been done.I have retried but still get the message stating that the registration has failed as the device is already registered.
I cannot find a phone number to contact them and the email communication is very slow.
So far rubbish customer service.