Radiator Thermostat not working out of the box!

Hi - i have raised a ticket to Tado but just wondered if anyone can help? Just bought 6 radiator TRVs and after installing 3 without issues the fourth appears to be faulty. After removing the battery tag the unit does not boot up or show any lights. I switched the batteries and they arent the issue - the unit is.

Anyone had something similar? Bought these from amazon as they had alimited time deal yesterday.

Thanks muchly

Nick

Answers

  • GrayDav4276
    GrayDav4276 ✭✭✭
    Hi @pablito
    I had 1 from a twin pack that was faulty...it wouldn't connect, so not exactly the same issue.
    Just wondered if the limited time offer was on "refurbished" devices ?? 🤔
  • Hi @GrayDav4276 - I did wonder the same! Tado asked me to send a video of the issue which I’ve done. Let’s see what they say.
  • GrayDav4276
    GrayDav4276 ✭✭✭
    Once you have convinced Tado that it's a faulty device....they will replace it....they replaced mine after about 4 or 5 conversations.
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