Can't add Smart AC Control to Apple Homekit

Hi,

I can‘t add the Smart AC control to Apple Homekit. It’s connected to the internet and the tado app is working perfectly, but every time when I try to add it to Homekit I get the message: ‘’Couldn’t add Accessory. This accessory isn’t compatible with your Wi-Fi router’’

Please help.

Answers

  • MichaelMichael | Moderator

    Hello,

    The cause of the problem is often that there are 2 WIFI networks. A 5 Ghz and a 2,4 Ghz network. Our Smart AC control will only connect with the 2,4 Ghz network, so it’s possible that your IOS device is connected with the 5 Ghz network and therefore isn’t able to find the Smart AC control.

    The best solution is to make sure that your IOS device is connected to the 2,4 Ghz network.

    You can read more about it in the link below:

    https://support.idevicesinc.com/hc/en-us/articles/360001028448-Accessory-isn-t-Compatible-with-Router

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