tado won't recognize my remote

I have a very popular remote control, but tado won't recognize it.
Airwell RC-3
I would attach a picture if I could.. A simple google search would be enough.

If it is not recognized I am doomed to not have "Manual Control"?
The tado keeps turning on and off my AC as it pleases. And the room isn't getting cooler this way....

Help me!
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