Extension kit needs to be kept loose for it to work

I have had anrw boiler installed, the vaillant ecotec + 637.

The extension kit was relocated in the process of the Install.

However the kit only has power if I don't push the cover onto the wall mount base.

If I push the outer part of the extension kit to sit flush to the wall I lose power to the extension kit.

Any thoughts?

Best Answer

  • GrayDav4276
    GrayDav4276 ✭✭✭
    Answer ✓

    I can only surmise that the cables are causing some sort of flexing of the unit.......can you strip back the cables sheathing (cover) on the cables ?? If that isn't possible or doesn't work........then it is possible that there is a bad joint somewhere in the Extension Kit box.

Answers

  • Bad installation of Extension Kit
  • The install look fine. I notice that when the cover is pushed into the wall mount. You can no longer manually press the button at the top.

    What specifically is wrong with the installation.
  • This seems like a hardware issue? Maybe contact our support and get a replacement if you are still within warranty?