Upcoming rework of the tado° community forum; what would you like to see changed?

At tado° we are planning to rework the community forum. We plan on being more involved, giving more feedback to you. In return we are also very interested in your feedback about our products, recent updates/releases and upcoming updates/releases. We plan on doing more than just spend more hours in the forum; we want it to be more interactive. We want you to feel heard and we want to get useful information from you on how we can improve tado° for you. It should be a win-win situation that way.

This is merely the theory. We are still in the planning phase. Hence my question;

What would you like to see changed in the Suggestions, Ideas and Improvements forum?

I'm curious about every answer. We have some ideas ourselves, but there might be some great suggestions here as well.

One small disclaimer: I realize that some people are upset we have not developed specific features that the forum has asked for, for a long time. This will not suddenly change. As you can imagine, the capacity of our developers is not unlimited and not every requested feature is realistically implementable with the current hardware (like the offline schedule). However, this is something we strive to be more transparent about. The more votes a topic gets, the more visible it becomes on our radar.

Comments

  • rafm5
    rafm5
    edited September 9

    @Rob , adding @GrayDav4276

    - new section: software & firmware change-log.

    - bit off-topic: please re-work current forum categories (current 5 categories aren't simple to use)

  • neilalexander
    edited September 10
    An *actual* bug reporting area, where people will a) respond to you and b) status is tracked properly.

    Tado needs to do better than “the most upvoted threads get fixed”.
  • GrayDav4276
    GrayDav4276 ✭✭✭
    edited September 11
    Agreed @rafm5 a Firmware and App Update section......where Tado give a "heads up" about impending "updates" with a little bit of an explanation of what the user can expect to see from the "update"

    And a section for users to 'report' suspected faults with their system which a tado support team member should respond to......(because "Care & Protect" does not seem to pick up REAL faults)
  • Identifying those that actually know what there talking about more easily.
    Tado addressing those that confuse boiler issues and blame the tado system this allowing direction to those that can educate them and resolve there issues rather than others adding to the frustration some have.

    E.g specialist although why we chorale to help others for something you sell does amaze me.
  • Rob
    Rob | Admin

    At all four, thank you for your feedback. We will take this into account.

    • Change log. Sounds like a feasible idea to me. There is something internal that is way too techy to share, but we could introduce something that is understandable by regular tado° users (as in: you). This will not be done retrospectively, but should be feasible from roughly October on.
    • Rework of categories: Is already on our list.
    • Bug reporting area: Sounds like a good idea to me. The faster we are aware of a bug, the sooner we can solve it. Additionally, when you experience a bug it is helpful to know we are/are not working on solving this bug. How such an area will be implemented is something we should think about (see previous point), but I do plan on adding something like this.
    • "where Tado give a "heads up" about impending "updates" with a little bit of an explanation of what the user can expect to see from the "update"". This was one of my main goals when starting this project.
    • "Identifying those that actually know what there talking about more easily." This is beyond my scope, but you make a fair point. I believe that the forum allows for this, but it can only be applied after a moderator verifies that a user is indeed knowledgeable enough. The question is then; how do we determine this? Do we as tado° actively look for these people, should they be nominated by you guys, something else? I will forward this idea to the appropriate person.


  • DeveloperRob
    edited September 16
    I don't know what your software plans are here, so where it is not feasible within your software, feel free to scale back accordingly. Ideally the 'Suggestions, Ideas and Improvements' forum wouldn't be a forum, but some kind of issue tracker (with labels, statuses, the ability to link suggestion #34 to suggestion #45 as a duplicate / related idea / etc)

    * Improved layout for customer / staff comments on suggestions
    By this, at the point some threads can have several pages, but when reviewing (especially if lurking); the most important points are usually posts by Tado staff, as these have updates / limitations /etc. It would be good if you could briefly see the points made by staff members prior to reading the full thread (or if checking on any progress over a period of time)

    * Information on idea ranking / status
    At the moment, it seems an idea can have three 'statuses': Suggested, Feedback Requested & Implemented. This could be expanded quite easily already (say with 'Not Currently Feasible', 'Short Term Goal', 'Long Term Goal', 'Working On', etc).

    * Better way to de-duplicate ideas
    Not much to say here, but often it seems the same idea is split across multiple threads (if nothing else, making it harder to gauge support for an idea)

    "There is something internal that is way too techy to share, but we could introduce something that is understandable by regular tado° users (as in: you)."

    While it is important to ensure information is readable by all users, some of us, myself included 'are' techy and would enjoy more 'internals' information. (Of course, only what can be shared that isn't commercially sensitive)