Extension kit led blinking 4 times
Our Extension Kit is not turning on the hot water, The LED blkinks 4 times, then pauses before blinking 4 times again. This cycle repeats. Resetting Extension kit does not resolve the problem, neither does resetting the thermostat. Please help - we have no hot water!
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Answers
Probably not a good idea to reset the extension kit as it will need to be reconfigured for your system type and will most likely involve intervention from tado. Did you not try contacting them first before resetting?
In the meantime have you put your immersion heater on which will provide emergency hot water.
Great support!
Hi,
Resetting the Extension Kit (pressing and holding the button for 10 seconds) won't cause it to lose the configuration, so it is always a safe thing to test if it helps. Same goes for the Smart Thermostat.
Best regards,
Frank
Thanks Frank - I did reset the extension kit a few times, but couldn't get it to enter the Mode where you can manually turn the hot water on or off... Resetting just resulted in 4 blinks cycle every time (even after leaving for a long time). Never mind - you guys managed to fix it for me remotely! 🤗
Just installed it. I have the same problem
led is blinking four time. Pause and again.
heating is permanently on and no hot water
no body answer the chat
no contact number
Hi Ben - the guys at Tado fixed my extension kit problem remotely for me - I don't know what they did, but as you can see from this thread, it started working properly again. Try contacting Frank directly...
They connected to the kit remotely via the internet and did something to get it working - sorry I can't be more helpful. Very surprised that you are not getting any help - I found Tado to be really good when I had my problem...
Here's the advice I received from Tado:
Hi Steve,
I am happy to see that everything looks fine now, just so you know that was the fallback behaviour of the extension kit:
https://support.tado.com/hc/en-gb/articles/207709573-How-can-I-control-my-heating-system-when-the-radio-link-between-the-Smart-Thermostat-and-the-Extension-Kit-is-lost-
Here is what to do if you ever see this again: I suggest that you reset the extension kit first: https://support.tado.com/hc/en-gb/articles/207374906-How-can-I-restart-the-Extension-Kit-
Wait about 5 minutes to see if the fading light is back again:
https://support.tado.com/hc/en-gb/articles/207709543-What-do-the-blinking-states-on-the-Extension-Kit-indicate-
If that still does not bring the system back online then it is worth resetting the bridge:
To perform a bridge reset, unplug the bridge power cable only, wait 10 seconds, plug it back in again. Wait 5 minutes, check the extension kit and app, repeat if required, always give a few minutes in between reset and checking the system.
You can still manually control the heating: https://support.tado.com/hc/en-gb/articles/207709573-How-can-I-control-my-heating-system-when-the-radio-link-between-the-Smart-Thermostat-and-the-Extension-Kit-is-lost-
This is the general help center link for this issue, for your reference: https://support.tado.com/hc/en-gb/articles/207709483-My-app-shows-that-there-is-no-remote-access-What-does-it-mean-and-what-can-be-done-
This is the specific help center link for this issue, for your reference:
https://support.tado.com/hc/en-gb/articles/210658163
Please do not hesitate to contact us with any further questions.
Kind Regards
Daniel