Problem with TADO APP/REGISTRATION

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gordonbruce
gordonbruce ✭
edited May 6 in General Questions & Topics

This week a Starter Kit V3+ from OVO was installed in my house by a (qualified) electrician.

The related tado app seems to recognise the registration data from the QR code for the three devices involved but, importantly, the data are not being retained by the app and an error message is generated with the heading of ‘Something went wrong’. As a result, I cannot use the app. 

Please can you advise?

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  • gordonbruce
    gordonbruce ✭
    Answer ✓
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    Customer Support was able to resolve the problem directly in order to remove the blockage.

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  • Emcee
    Emcee | Admin
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    Hello @gordonbruce,

    As suggested in the message above, please get in touch with tado° Customer Support.
    This is the best course of action for the problem you've described.

    Once you find a solution, I invite you to return to the community to share your findings. These may be useful to community members in the future.

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