Intermittent failure
Occasionally my system stops working, in that I assume there was a break in internet connection. It's usually overnight. So, last night it happened again. I woke up to the house like a sauna and me not feeling too well as a result. I opened the back door to get the heat out and re-set the temperature via the thermostat. I had to be out all day, so thought nothing of it. When I got home mid-late afternoon the house was cold. I reset the internet hub, got the control via the app working again, but a few minutes ago (11pm) it's not working again and there has been no break in my internet. A guy from Openreach checked wifi signal in my house and it was more than satisfactory.
What might be going on please?
Answers
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Hi @SandraZ
Can you tell us a bit more about which tado equipment you have installed. This will help the community to understand the issue better
In the meantime, when the problem happens, have you noted the status of the lights on the tado bridge to see what they are indicating.
A break in internet connection could result in your system continuing on the previous program but would not stop the thermostat from switching on/off the heat. However, if the bridge loses power, your thermostat (if it's wireless) will not be able to communicate with other tado components so could continue heating past the set point or fail to call for heat as you've found.
If the bridge is powered from a USB port on your internet router, it could be worth trying a separate power supply (an old phone plug is good for this) to see if it's an issue with your router shutting off power to the USB
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Hello @SandraZ Sorry to hear that you get occasional outages. V3+ users can request the offline schedule feature from this community forum page.
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