-
The end of IOS 15 Support
Message from tado°: Hello all, The end of support of older iOS versions, as described below, was made with considerations linked to Matter/Thread protocols linked with tado° X To begin, iOS 16.4 is required by Apple for some significant improvements to Matter. (16.1 is the minimum requirement for Matter). Moreover, 16.4 is…
-
tado° X Upgrade Offers
Hello community, Since last week, eligible customers in the UK should have received their tado° X upgrade offers by email. Eligible customers were those for whom the upgrade was technically feasible, who were with tado° for a defined amount of time, who were subscribed to the newsletter. Please use this thread to let us…
-
What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
-
December 2024/ January 2025: Community Fibre / Linksys Router Blocking App
Hi, thermostat has been working flawlessly for 2 years+ but now I can't access the app when on local network. I can connect via 4g on phone or local WiFi with VPN. I'm using Synology router where I've made no resent changes. Any suggestions welcome. Thanks
-
Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
-
Please search for your request before opening a new thread.
Dear Community Members, This part of the forum is intended to help us track the features that you, our customers, are interested in. We understand that you, as members of our forum, tend to represent more experienced users, often with in-depth knowledge of not only tado°, but similar products and services as well. We feel…
-
How to de-register, or un-register a unit that hasn't fully installed ??
I've bought a second hand additional Smart Thermostat. When trying to install it, it registered OK with my system, but when I tried to pair it to the bridge, the thermostat would not go into pairing mode. Instead of the two little 'chain links' moving back and forward which happens when the unit attempts to pair, the two…
-
Tado X for large house - 40 trv’s, 5 zones
Is there a way to get Tado X to work reliable for a large property. I know there is a limit per bridge of 20-30 devices - and the app says 30 devices(ish) But our client has 24 rooms with TRV’s - some with 2 or more radiators (so 40 radiators in total) It is all split into 5 zones - 1 for each floor - plus towel radiators…
-
Tado x reciever bridge issues
Hi there, I have the tado x starter kit with wireless reciver. It has been working fine until I decided to upgrade router. Split the 2.4 and 5ghz, tried iot only network. After hours of failing to configure, I swapped back to the previous router, same issues, reset, split as above, same issues. It connects, but I can't get…
-
V3+ users can now request Offline Schedule
Dear community, We are happy to announce that, as part of our ongoing tiered rollout, the V3+ Offline Smart Schedule is being made available to interested tado° users via the community forum. Due to compatibility considerations, this offer is only available to community members with V3+ heating starter kits or add-on…
-
Multi Home Support
I would like to use tado in my main house and in my vacation home. Currently this is only possible by using one account through the app and the other account using the web-app. I would like to have both available in the same account.
-
Smart AC Control V3 as Temperature Sensor
HI, I have a Smart Thermostat V3+ connected in relay mode to my boiler, some Smart Radiator Thermostat V3+ and an internet bridge. Everything is working perfectly but I miss a couple of Wireless Temperature Sensor.Do you think that a Smart AC Control V3+ can work as a Temperature Sensor for a Radiator Thermostat V3+ ?
-
Smart Radiator Thermostat - discount
How do I get a good discount on two more devices? I live in Berlin
-
Opentherm control of system boiler
Hi Viessmann system boiler - 4 pipe installation (one heating circuit & one hot water circuit to a hot water cylinder) Opentherm control (via EU wireless extender) seems to be working well and flow temperature optimization seems to have the boiler modulating nicely. I can set/schedule the hot water temperature via the Tado…
-
New smart thermostat says I need a thread border, but I already have a Bridge X
Hello, I figured I'd try this here since the support chat person offered me one solution and then stopped responding. We have a tado Bridge X in our house and it has two smart radiator thermostats and a room thermostat connected to it and able to be controlled from the apps on my phone and my husband's phone. We recently…
-
Tado x does not work.
Hi. I installed in my house a Tado x wireless receiver and smart wired thermostats. One thermostat controls heating in all bathrooms and the kitchen. Another controls heating in all bedrooms. For the first few days, it worked, but now neither works properly. When it is on schedule or I manually turn the heating on at the…
-
Radiator valve closed while calling for heating request with 1 wave
Smart Radiator Thermostat keep my boiler constantly running in attempt to heat the room, but they keep my radiator valve closed. This means the radiator is cold, while the boiler is running for nothing, and wasting gas. Due to this behaviour my gas consumption jumped 30% than before i installed Tado. Support keeps pointing…
-
Calendar sync
I have a holiday let it would be great if you could sync it with a calendar - either on airbnb/booking.com itself or on google calendar. This would mean that the heating would automatically switch off when a guest leaves. Tado is great but there are so many better smart devices out there.
-
Why are my Thermostat X listed as offline when connected through Nest Hub
Hi! I'm a new member and have recently begun my tado° journey by installing multiple Smart Thermostat X devices in my home. I followed the app instructions by adding the thermostats in the tado° app and then to Google Home using the Matter "Device Linking" feature. I use a pair of 'Google Nest Hub 2nd Gen' devices as…
-
HomeKit automation: resume schedule
I am having trouble understanding why the feature to resume schedule can not be triggered by a HomeKit automation. Surely this should be a fundamental feature?
-
Heatline Capriz 24c Setup
Bought a Tado Wired Smart Thermostat V3+ in the Black Friday sales and hooked up to my Heatline Capriz 24c yesterday. Initially I followed the instructions in the Tado manual connecting a cable between the eBUS connections in the Tado and boiler. Positive to positive, negative to negative. Tested the Tado and no luck,…
-
Activity log viewer
Hi have read your summary of missing / development requests. Is there any movement on these. I am frustrated that there is no way of viewing the log activity for room temperature, boiler control, manual interference, who did what and when. There are spurious times when the heating or water comes on and I don’t know why. A…
-
Tado X + Matter via HA
I have integrated a total of 4 Tado x thermostats into HomeAssistant via Matter. These have now worked for 2 months without any problems. Now, however, they are gradually starting to disappear from HA or lose the connection. Resetting to Factory only ensures that they work for a few days and then sporadically go offline…
-
Customers' data and statistic processing, storing, keeping and access
Dear tado° (community) I have a feedback-concern regarding privacy in your service. Recently I had a case with a malfunctioning (I believe so) thermostat head device. While the discussion is still going in that thread, I have another concern: during our conversation the support engineer mentioned: > The last time your…
-
EcoForest Heat Pump Controller
Hi, we have a new EcoForest ecoAIR+3-12 Pro Heat Pump being installed and I was looking to see if anyone had any success using it with the Tado Heat Pump Optimiser? We already have a full suit of Tado’s installed for our congenital system but as it doesn’t say it is supported on the Tado website I just wondered if anyone…
-
Tado X and OpenTherm standards?
Cross-posting from the Dutch community since this affects all Tado X users. I want to warn customers with a Tado X. Tado is intentionally violating the OpenTherm standard, specifically manipulating values ID 016 (room temperature in degrees) and ID 024 (room temperature setpoint in degrees). Instead of sending the real…
-
All Tado X devices disconnected
Hi all, I upgraded from a Google Nest thermostat to a Tado X earlier in December and since the change I kind of had to battle with this system in a way or the other and I see in the forum I'm not the only (not sure if this is actually comforting). Anyway, after buying the second Bridge X I managed to have all the TRVs…
-
Why did Tado app disappear from the macOS App Store?
I am no longer able to install Tado app on my MacBook Pro (Sequoia 15.3.1). Why did Tado discontinue it? It was really helpful in some scenarios.
-
Bulex eBus temperature too low, heating room slow
Yesterday I installed a wireless tado thermostat paired with thermostatic valves on each of my radiators (12 in total). The boiler is a Bulex and it's connected via eBus. The mode is set to D07. Before tado, when using the thermostat of Bulex itself, if it was 20c in the room and we set it to 21c, the boiler would turn on…
-
Tikking sound/noise
Just got my Tado X system set up. On every 6 radiators in my house there is now a smart one. It keeps making a tikking noise, which I don’t mind expect for the one in bedroom. First I thought it did it to heat the room. So after a couple of nights of waking up I lowered the temperature and I thought it would be over.…
-
trying to fit replacement wireless receiver old one stick in on position
Hi any one know who to replace wireless receiver fitted new one bur cant get it to talk to room stat
-
Open valve
Hi, I love my Tado valves but there are times when i want to be able to do the following: Set living room radiator valve to 20C, While the living room is getting to temperature, open the valve fully on the radiator in the bedroom. Don't set a setpoint temperature, just open the valve so that room heats up at the same time…
-
Tado X system firing heating on/off incorrectly
Hi community, looking for an idea on whether I have a hardware issue or if there's a bug with the firmware. Setup: S Plan system 1 Tado X Programmer X with Hot Water Control and OpenTherm 1 Wireless Temperature Sensor X 1 Smart Radiator Thermostat X I've found that the system works fine 80-90% of the time, it's definitely…
-
New install. Not sure of setup.
Hi, Considering moving to Tado x. I have several questions please. I currently have 1 wired thermostat (heatmiser) downstairs This controls underfloor heating in one big room. This is the easy one. Replace with 1 tado x wired thermostat. The bit I’m not sure about is upstairs. There are two floors. Lower floor has another…
-
Open window detection not working
Hi Open window detection has stopped working. It seemed to work 2 times. Is there a way to trouble shoot this issue? And open window detection is enabled. Also is there a way to keep the heat off for a day if I forget to close a window In the basement?
-
Existing potterton timer control
We have a 35 year old potterton boiler with a potterton digital time/controller. We have installed a V3+. My question is, should I now set the potterton timer to the off position and rely on the V3 to control the heating/hot water?