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What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
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The end of IOS 15 Support
Message from tado°: Hello all, The end of support of older iOS versions, as described below, was made with considerations linked to Matter/Thread protocols linked with tado° X To begin, iOS 16.4 is required by Apple for some significant improvements to Matter. (16.1 is the minimum requirement for Matter). Moreover, 16.4 is…
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December 2024/ January 2025: Community Fibre / Linksys Router Blocking App
Hi, thermostat has been working flawlessly for 2 years+ but now I can't access the app when on local network. I can connect via 4g on phone or local WiFi with VPN. I'm using Synology router where I've made no resent changes. Any suggestions welcome. Thanks
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Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
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Please search for your request before opening a new thread.
Dear Community Members, This part of the forum is intended to help us track the features that you, our customers, are interested in. We understand that you, as members of our forum, tend to represent more experienced users, often with in-depth knowledge of not only tado°, but similar products and services as well. We feel…
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support turnaround time
anyone got any ideas how long before support comes back, i dont mean level 1 which took weeks to get beyond the switch off/on, try this, try that. i mean lvl2 not heard anything since its supposed to have been escalated some months ago. ive tried contact direct and seem to being ignored.
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"Summer/Cooling mode" for wall thermostat
Hi there, I have an underfloor heating with a cooling function. In summer, cool water can run through the floor to cool the room. For that I currently need to set the temperature to max (25°C) to keep the thermostats open. If the room temperature would rise above 25°C the thermostats would close and prohibit a cooling…
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Trim Plate to Replace Nest Thermostat Control
I am replacing my Nest with a Thermostat X – Starter Kit, will the trim kit hide the previous wall mounted control with the replacement thermostat controller ??
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Heat Pump Optimizer X and Mitsubishi Ecodan
Can the new Heat Pump Optimizer X be connected with Mitsubish Ecodan heat pumps? Or is the support planned in the near feature? Product compatibiliy checker is not working (even with supported Daikin and Panasonic heat pumps it says they aren't compatible 😂)
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My wireless receiver daily loses the connection to the internet bridge - why?
My Tado system has worked seemlessly for a number of years and then in the last month or so has started losing the link between the wireless receiver and the internet bridge. The result of this is that the heating ether does not come on or stays on. Each time I have to reset the receiver and then it works again for a few…
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Going from a 10 wire Drayton LP822 to Tado X
Hi, I currently have a Drayton LP822. The boiler has a hot water tank. I have looked at wiring guides online and everything seems straightforward, however, once i removed the Drayton LP822 I can see 10 wires (not including an additional 3 earth) and I can't make sense of how to wire this correctly. Any help would be…
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Upgrade V3+ to EU or go to X
I have a UK V3+ Tado wireless receiver set up. My old heating system had a non-modulating boiler and non-smart TRVs. I now have an OpenTherm Ideal Logic Max combi (similar to Logic + but with a filter) and new rads that will need some sort of TRV. My original thought was to buy V3+ smart TRVs but then I realised that as…
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Disable geofencing for hot water
It would be useful if we could disable geofencing for hot water so that if we go out or go away the heating turns off but the water is heated as per the regular schedule. The current options of either having the water permanently on or permanently off in away mode are not really ideal at all.
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How do I disable geofencing for hot water using Tado X?
I have a system boiler which means I have a hot water tank. The water needs to be heated periodically to ensure Legionnaires disease does not grow in the tank. When Tado X is in Away mode the hot water can only be set to on or off, there is no schedule. I am about to go away for a month in the middle of winter and in Away…
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Hot water control like in V3 - other device control i.e. Apple Home, Google Home or Home Assistant
I have found it impossible to see any control of the hot water in any of the Matter/Thread control systems. It is impossible to add the wireless controller X to any of Apple Home, Google Home or Home Assistant. The only place that hot water can be controlled is through the app, and then only with the facility to set a…
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Why do all the Tado-X devices show ‘good’ as the battery state until they are empty?
why do all of the Tado-X devices always show the battery states as ‘good’ until they suddenly notify that the battery is low and urgently needs replacing ? If they actually reported the battery state of charge I could make sure to replace the lowest using the spare battery I have, then charge the replaced battery in…
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Boiler not firing up central heating
I am replacing a Halo Thermostat (Zigbee Receiver ) and installing a Wireless Smart Thermostat V3+ in an Ideal Vogue Max Combi 26 boiler. After installing, all the lights on the Tado Receiver are static white, suggesting all is OK. However, when I turn the heating to max- 25c, the boiler doesn't fire up. The hot water…
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Worcester Drayton LP20RF Replacement
Hi I would like to purchase the tado system, however, need to know if it can replace the Drayton LP20RF which is installed on the boiler (Worcester Greenstar 28CDi Compact)? Please see attached photo's.
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Compatibility checker
Why doesn't the Compatibility checker on your website work?
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Vaillant EcoTec Plus 630 Boiler
Hi, I am new to this community and hoping someone is able to help. Please excuse me for not being technical or clued up with the latest developments. I have recently installed a new Vaillant EcoTec Plus 630 boiler. I have underfloor heating downstairs, 5 radiators upstairs and a hot water tank. I am hoping to control the…
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Tado V3, Vaillant ecoTEC plus 630, VR65, eBus, 3-way valve, hot water sensor
Hi, I've successfully followed the many discussions about implementing eBus on my very old UK Tado V3, Vaillant ecoTEC 630 and 2nd hand VR65, and it seems to be working (I ask for heat to the radiators, and it does; I ask for heat to the hot water cylinder, and it does). Many thanks to all the insights on this forum. For…
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Simple Sensor for indoor, outdoor and swimming pool
My house is equipped with TADO system. However, I have some room that I like to know the temperature&humidity without using a thermostat controler. Besides, I wish having a thermometer for my swimming pool that I can add to this system. I found that it's strang that Tado dont sell the sensor alone for room and for swimming…
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All Tado X devices disconnected
Hi all, I upgraded from a Google Nest thermostat to a Tado X earlier in December and since the change I kind of had to battle with this system in a way or the other and I see in the forum I'm not the only (not sure if this is actually comforting). Anyway, after buying the second Bridge X I managed to have all the TRVs…
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AC Vertical swing option dissapeared
The vertical swing option has disappeared from all of my V3 AC units, in the Tado app (Android), however a horizontal swing option is there, although none of my AC units support horizontal swing. The vertical swing option is also missing from the scheduler. The option was there a few days ago, before the last time the app…
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New Smart TRVs micro adjusting a good deal and making noise
I recently set up a a set of smart TRVs and sometimes they micro-adjust a good bit (every few seconds) and I find it a little distracting and annoying in my bedroom, whereas other times they behave 'regularly' and open at the start of the call for heat and then shut at the end of the call for heat. The noisy behavior…
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Ability to rename device
When batteries are running low I get an email informing me that a particular device in a specific room has an issue. In some rooms I have 4 radiators. I then have to go round ‘blinking’ the stat multiple and watching all the stats in the room to find which one it is. it would be great to be able to rename or give a…
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Rename Zone Controllers / Wireless Receivers
We should have the ability to rename the wireless receivers and give them proper zone names. I have 3 wireless receivers on my boiler for 3 floors in my house. When I add a new temp sensor or radiator TRV, I should be able to add it to 'downstairs' or 'basement' or 'upstairs'. Not to PR123456789! I installed all three…
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Tado Heat Pump Optimiser: use
Hi I'm on the brink of installing an ASHP, after many years happily using "old" tado with a gas boiler. I could use a tado heat pump optimiser. (And if I wanted to, it would slightly -and perhaps usefully- constrain my choice of heat pump). Meanwhile, as I read about ASHPs, I enter a world of fine detail. But there's…
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Support for the EMS2 bus - Bosch Condens
Bosch / Junkers / Nefit boilers with the EMS2 bus have been on the market for many years now, have a large chunk of the European market share but Tado only supports relay operation for them. I myself have a Condens 2300i boiler and while the relay mode works up to a point, the TPI algorithm operating the relay can't avoid…
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Smart Thermostat or Smart Radiator Thermostats?
I've recently moved into a new house in a rural location where we are not on mains natural gas but LPG. As LPG is much more expensive than natural gas, I am looking at ways I can heat my home efficiently, reducing the costs as much as possible. I am however, completely baffled by the simple choice of a Smart Thermostat or…
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Not connecting to Wi-Fi
not connecting to Wi-Fi
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Installer recommendation: Cheshire/ Staffordshire
Hi Tado's I have got some gear, ready to go. connected to my home assistant server and all - but I cannot find an installer to do the install at a reasonable price. I mean paying more than twice the cost of the boiler controller to install it is nuts right? Am I just expecting too much? It should be an easy hour or two job…
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Full Air-conditioning Control
I have a house in France that I rent out with 5 air Mitsubishi Conditioning units. These units are inverter units so can perform the following tasks: cool,heat,dehumidify, fan, the IR controllers interface looks to of been created by the same guy that invented scientific calculators. Great if you know what you are doing…
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Replacing the wiring on the v3+ EU starter kit with 5-core cable
Hi. About to install the EU starter kit into my Worcester Bosch 42Cdi Combi. The receiver comes with a pre-wired supply cable with live & neutral. The other cable included consists of a black, grey and orange wire. I assumed I could remove the power cable from the receiver and use a 5-core 3095Y cable to do everything…
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Changing to tado X and underfloor heating
Hi, I have an existing tado V3 setup which consists of 10 tado radiator stats and 6 tado wireless room stats, I installed it 4 years ago and I must say it’s brilliant, I’m having an extension being built at the moment to two existing room radiators will go and I’m having wet underfloor heating fitted with 4 areas to be…