horrendous customer support / non existent
help and support with technical issues is impossible , Ive been on the chat for nearly 2 hours now and cant seem to get an answer quicker than 30 minutes, there is no other option for help . how can tado possbily think that this is good quality support for your product ! unbelievable awful horrendous customer service!
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So basically youre expected to sit and wait with the chat open until someone decides to answer you (ive been waiting about 20 -30 mins each time . if you need to open another window to actually do something else with your day it takes the chat offline.
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How can a company possible feel its appropriate to sell a technical product and not provide any technical support at all ! relying solely on its community to help customers for free or they just send you a scripted instruction that you can get on the app anyway
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the most hilarious thing is if you put the word 'complaints' into Tado search bar it doesnt recognise the word . How ironic . Thats one way of not having to deal with customer complaints . Just grab the money for your crap product that doesnt work and go !!!!
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@alison2904 Hello. I'm sorry to hear that you are having problems.
For the user community to help, please post details of your Tado products and the problem you have encountered.
- Is this is new installation or an existing installation with fault?
- The products you have purchased/installed. 'X' or V3+?
- Wired or wireless starter kit?
- Is it the standard Tado product or from an energy provider?
- Details of the heating system: boiler make/model (combi or system), old programmer/timer, thermostat? S-Plan or Y-plan heating/HW with zone valves?
- Pictures will help, easiest posted from a web browser.
To get through the Tado chatbot, to the support team, they will require similar infomation. For attention, try 'No heating'.
@Manuel bringing this community post from Alison to your attention, for help from the support team. Thank you.
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I contact support via this email address operator@tado-844a35e31252.intercom-mail.com0
