Your configuration is incorrect. For heating control there’s a relay in the wall thermostat and another in the extension kit. Currently both of these relays must close for the boiler to fire up, hence the need to turn on the hall thermostat.
Remember your programmer was permanently set to on, which had the effect of permanently switching that relay on. You’ll have to speak to the support team to get the configuration changed over.
We are indeed experiencing a service availability issue, you can track it here:
Your tado° Team
Veuillez contacter notre support technique via la messagerie instantanée de notre site web en indiquant le modèle de votre chaudière (et du contrôleur ou thermostat remplacé par tado°), et veuillez leur envoyer des photos du câblage effectué. Ils pourront ainsi vérifier votre système et vous aider.
You will have to drain the system. Undoing the bottom nut will release water from the pipes. A professional plumber might freeze the pipe or pull a vacuum, but those aren’t options for a DIYer.
@pradeeproark Contact support who are the only people who can change primacy i.e. you can have all devices having the ability to call for heat OR they only get heat when the smart thermostat is, itself calling for heat.
@pradeeproark Hello. You really ought to level this question at Support on tado.com. You could almost cut and paste your post above to them. Tado Support do pay visits here but not likely to be as instant as direct to support
@Lavaveix_59 Hello - you will need to contact support at tado.com
Thank you for your question,
We no longer keep a list of recommended or accredited installers. We have developed tado° in such a way any installer should be capable of installing tado°. In most cases an installer won't even be necessary, through this link you can determine if tado° is compatible with your radiator valves:
When in doubt you can always contact Support directly:
With best regards,
Mag gesloten worden wss nadat je zelf het antwoord hebt gegeven in andere thread ;)
@JBdoessound There is a way but for some reason, tado has decided to keep it switched only by support rather than users. If you contact tado they will, as you wait, change the primacy of your system so as to ONLY allow trvs to call for heat when the main boiler-controlling thermostat is, itself calling for heat. But you would have to do this twice per year. I suspect that is a tad too cumbersome?