This is not a solution to a problem, but a workaround, and really cheap. If tado° or any other company can't get to the bottom of an issue they should consider changing the business to something they are capable of handling. Heating system should be reliable and work flawlessly.
What's the problem you're having?
My system has been working non-stop for many months so I would suggest you keep pressing support for a solution or request to return your equipment for a refund