support for multiple internet bridges

I've had contact with the support team, changed the location of the internet bridge 4 times, support team changed the frequency 4 times. Still I'm waking up to take a shower in 14° degrees with a child of 3 years old. This happens every day for hours at the time, connection gets losts and thus no heating.

I'm now having to buy another Internet bridge because the support team is assuming it will be better.

I think the appropriote solution would be to allow two internet bridges so you can hand-pick which thermostat should use a particular bridge. In my case it would allow me to have 1 internet bridge for my upstairs rooms, 1 internet bridge for my downstairs room/bathroom.

Please save me from an angry wife in the morning ..

house layout:

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  • Hi,

    I've been using a solution where I have two internet bridges to cover the whole house. It just needs having two email addresses and creating two separate accounts - House1 and House2 or whatever. It's a pain, because I have to juggle with two different accounts to see all the rooms. But for example, I have one that works from Firefox, and one from Chrome so that I can see both parts of the house on the screen of my computer.

    In fact, I have three different accounts, with a third one for a separate apartment that we have. Just needs three email addresses.

    It would be trivial for Tado to fix this by just allowing multiple internet bridges on the same account. But well, they apparently have other priorities.

  • Hi @SimonThorpe

    That's a good "workaround" for your specific requirements........and it takes a lot of dedication on your behalf to achieve the best solution for your properties.

    However it shouldn't have to be this difficult, cos not everybody has the time/resources/technical ability to achieve this.

    I'm hugely impressed with your dedication and perseverance......👍👏😎

    As I said tho' shouldn't have to be this difficult........tado° really need to dedicate themselves ( as you have done) to sort this out for customers who require more than 1 bridge to operate their system.