bought new house with Todo. it's rubbish

fragged8

Could someone please link me to a simple guide? Been looking at this stuff for days. App tells me it's fine. Thermostat seems to respond and rads do things and light up. But the boiler never comes on and I'm frigging freezing my butt off. So far this modern rubbish is not performing and almost ready for the skip

GrilledCheese2

User guide:

https://community.tado.com/en-gb/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcdn.brandfolder.io%2F607DGEMS%2Fas%2Fknfzs9k6gcmt4h525bm69%2FUK_User_Guide_App_DIY_0165.pdf

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Help pages:

Help Center

https://community.tado.com/en-gb/home/leaving?allowTrusted=1&target=https%3A%2F%2Fintercom.help%2Ftado-hc%2Fen%2F

Welcome to the tado° Help Center

fragged8

thank you cheesy :-) will have a read.

I also need to know about charging the units, as i don't seem to have been left any chargers ..

should I begin another thread ?

GrilledCheese2

The devices don’t have a facility for charging as they use replaceable batteries.

What type of batteries should I use in my tado° devices? How do I replace them?

https://community.tado.com/en-gb/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.tado.com%2Fen%2Farticles%2F3403608-what-type-of-batteries-should-i-use-in-my-tado-devices-how-do-i-replace-them

Check if your tado° device is compatible with rechargeable or alkaline batteries and what sizes to use.

wateroakley

Your experience with a heating system is par for the course when buying a new home. Sellers never fix faulty heating.
The Tado system is quite good.
Our new home cost £10K to replace the dangerous warm air heating and leaking gas pipes 😰. The next job is to sort out the faulty heating for our daughters new home.

rafm5

@fragged8 Hi, so what is the actual issue?

Is it tado° or a previous owner that 'did not maintain' it well? Give us more info to back the 'it's rubbish' statement.