False low battery email notifications?

I’ve received a couple of email notifications saying the batteries are low in two of my SRT. But I only installed them less than a week ago and the app says the batteries are all good. Is this a known issue and what is actually correct?

Answers

  • A quick update on this. The app finally caught up and is now also displaying the fact that two sets of batteries are low. It’s a bit worrying as they were only installed a week ago and the the one SRT has been off the whole time. Let’s hope that it was just a bad set of factory batteries.
  • The factory supplied batteries in my wireless temp sensor, bought in may, died after two months, so could well be a dodgy batch
  • I also recently received a low battery email notification, but the radiator thermostat is working fine and there is no low battery symbol on the device. I've had this before too.

    I'm not sure whether it's best to trust the emails or the device's display. You would hope that the 2 would be insync.
  • GrayDav4276
    GrayDav4276 ✭✭✭
    edited September 24
    I'm sure that I have read a post by a tado° employee somewhere in the Forum.....which stated that when tado° send the "Low Battery warning" email out that there is approximately 2 weeks life in the batteries, to enable the user to get new batteries.
    So therefore they aren't actually "False low battery email notifications"