Wireless Receiver completely lost connection

We woke up to an extremely cold house this morning. The wireless receiver and all thermostatic valves are no longer connected. I have followed all of the help sections but nothing is working at all. Nothing has changed in the house so I simply cannot understand what’s happened. Any advice greatly welcomed.

Comments

  • Did your internet go down by any chance ??🤔

    Is your tado° Internet Bridge connected.......

  • Hi yes. Internet is connected. All other devices in the house are working fine without any issues. Internet bridge is connected and I’ve performed a reset to check that it definitely is. It’s been working absolutely fine until this morning. So strange.
  • Same here. 3rd time in a week after working most of summer. Happened at least 7 mornings last winter too. This isn't good enough. IS IT?

  • Not really. Did you find a fix?? Or did it just sort itself out? I still cannot get it to connect. Help centre completely ignored me yesterday.
  • Very unlikely that you will receive any response from tado° support till the start of the working week.
  • @imrandjk I did get it going again (with a touch of magic.) Various button presses on the top of the wireless receiver failed to do the trick. (As usual) Pressing the button on the bridge for 5 seconds made it pair again. Hey presto!!

    I have taken this problem up with TADO in the past, they usually blame the loss of connection on the positioning of the bridge, suggesting it should be upright and as close to the wireless receiver as possible with the best chance of connecting (no thick walls etc). This isn't very practical and even if the home wi'fi signal is tempoarily lost (unlikely) it should surely have an automatic recovery method, (like all other wi-fi gadgets do.)

    There are various discussions on here about the issue but as yet no solution. Please let me know if you find an answer.

  • I have the same receiver offline problem. Not resolved yet. This happens regularly and it is definitely not good enough.
  • 712578uk
    712578uk
    edited October 2022
    Hi guys had similar issue repairing the lot after a power cut helped me in the last few days https://support.tado.com/en/articles/3387242-how-can-i-reset-the-pairing-of-my-smart-thermostat-or-wireless-temperature-sensor

    I was the cause of the power cut doing some spur work I might add.
  • Got mine going again on return home by pressing the button on the receiver. Bit inconsistent considering Bonza's comments above. Ah well at least it's back on line for now. Just for info. The bridge is upright and the receiver is about 6 metres from the bridge. The bridge is well above the router. No source of RF interence at 686Mhz as far as I can tell.
    I would have thought that a single bridge would be enough to cover a modest size 3 bedroom house. If not why don't Tado offer an RF repeater (is that what the extension kit is?)
  • Reference the extension kit question above. Seems that in any given install you can have one and only one of either the repeater or the extension kit.
  • The extension kit is the older version of what is now known as the wireless receiver. Nothing to do with extending range, which might explain the name change.
  • I managed to chat with TADO about the offline issue. Mine was going offline nearly every day. As far as I am aware they changed the RF channel in use. This was 3 days ago and I have had no issues since. Fingers crossed. Once I started the chat I had a message from one agent who escalated the fault. The response was quick and the adjustments made have made things better.
    Credit where it's due, they were good on this occasion.
  • Hi Jeff - I have a similar issue. Very frustrating that the app doesn’t show any connection issues either, so I never realise it’s dropped its connection until late at night when everything is supposed to be off. Has the problem come back since changing RF channel or is it all still working fine?
  • johnnyp78
    johnnyp78 ✭✭✭
    Try moving your bridge if you can as a first step to solving your connection issues.