Customers' data and statistic processing, storing, keeping and access
Dear tado° (community)
I have a feedback-concern regarding privacy in your service.
Recently I had a case with a malfunctioning (I believe so) thermostat head device. While the discussion is still going in that thread, I have another concern:
during our conversation the support engineer mentioned:
> The last time your bridge was online was the 18th of May.
> If the issue occurs again, please tell us the date and time when it happened and we will take a look at it.
That means each (support) engineer can access my devices' state and history without my explicit consent?
I believe that somewhere in our agreement to consume your services I allowed to collect and store some data, but I was pretty confident it will be somehow anonymized, timely wiped out and only a very limited group of people can access it, and only after my explicit consent per case basis.
At the end those employees could use this data to "spy" on customers, and if at the same time they can access customers' address and location - this could lead to thieves, robbing or other crimes.
Pls treat the customers' privacy seriously! Don't collect, distribute, share, process and keep customers' data without explicit need!
Pls take seriously GDPR regulations (https://gdpr.eu/), anonymize data and clean up timely!
Thank you for understanding