poor customer service

logged an issue with my internet bridge and then spent the next 2 days going through some trouble shooting steps which in itself is ok but now i have to change what dns servers i use just to make the internet bridge connect as it does not like using 1.1.1.1 and instead it wants 8.8.8.8. Bing told my router and switch does not support 10mb half duplex even though i provided the technical specs of my switches which clearly state that they do. Then i am spoken to very sarcastically by Nethaniel on customer support which was not called for or deserved. I will not be buying anymore of Tado's products solely based on the customer service.

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Comments

  • Well there is always Nest or Hive...

  • What is the problem you are facing? Maybe someone on the forum can help. Have you complained about the customer service agent?