w.Intercom = i;TAdo will not communicate with my app. — tado° Community

TAdo will not communicate with my app.

Emilia
Emilia ✭
in General Questions & Topics

I live two hours away from the property I let out (where TAdo is). Recently I had internet upgraded to faster and since then I cannot connect to TAdo device. This happened in the past and at that time I had a customer service person to take me through the process, whilst I had one of my tenants also operating TAdo device at their end. I find extremely frustrating that I can not communicate with any customer support person any longer. I cannot drive to the property just to reset TAdo. I also wouldn’t know where would I even start. Could anyone help me with this please? What can I do?

Answers

  • Vertigo
    Vertigo ✭✭✭
    edited November 2019

    Can you ask your tenants if all 3 LEDs on the tado bridge are on? If there is only one, then it may just not be plugged in, which could well happen if the new ISP changed the router.

    If it is plugged in, have them disconnect the power to the tado bridge and reconnect. Especially if there is a blinking LED.

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