Tado to start replying back

SPT

My idea is for Tado to start replying back to the community. I am seeing posts from YEARS ago ignored. It's time for this idea to be the top one in the company and Tado to listen to it's loyal customer base.

samd

There was a time when the interchange twixt tado staff and users on here was quite positive - long gone I'm afraid. I did notice surprise tado presence here last week on 2 occasions but they did not contribute on either visit.

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drayton

stop buying this .faulty relays

SPT

I have changed my view on Tado. I am going to let people know about the limitations of the TRVs

robbietobbie

Fully agree. The hardware is so well designed, with a lot of attention to detail. Like Apple. However, the app is terrible. So much untapped potential. Puzzling that tado isn’t replying to the many good suggestions here. Feels like mgmt isn’t interested.

charlie35slr

Well said, @SPT, you would grow old and croke before Tado responds meaningfully on this forum.

Ah, the unrealised potential! What a pity.

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FFM

Why would they have to "reply back to the community" (which is the mini fraction of all Tado users that see/use this forum)?

If you have a question, the app allows you to select support and start a message. They typically reply within minutes or hours (varies). Done.

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FFM

I am sure they look at the suggestions. Maybe once a month, maybe once a quarter.

But for all tech issues, that is either support who has to handle it or fellow users.

There are a zillion forums where I don't know, Microsoft products, Google products, you name it are discussed. Same thing there, they may browse it but all support issues go thru support.

I actually used to work for Microsoft in the 90s. I browsed forums (was it newsgroups? I do not remember) but I would never answer ;) Also, I was not tech support.