Smart schedule is not working

gnarenmba

I have added time blocks but it is not working

Out of all the radiators we have I have set up 3 for the following morning

None of them turned on

Is there anything that I’m missing ?

Please could you help?

hugbilly

I think perhaps you need to contact the tadoº support team, it can be emailed at:

operator@tado-844a35e31252.intercom-mail.com

gnarenmba

Thank you, I have emailed TADO support and received help.

Unknown

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gnarenmba

Hi,

Thank you for the response.

We have a wireless thermostat, an internet bridge connected to the wifi router, wired thermostat connected to the boiler.

We have 15 radiators all together.

We use the mobile app to turn on heating in specific rooms.

We used the scheduling functionality previously, but for the last few months we could not.

Hope this helps.

If you need any more information, happy to send.

Thanks again.

hugbilly

Just a thought, when you edit the time blocks in your schedule are you remembering to click the "save" tick?

gnarenmba

Tado_example_screenshot.jpeg

Hi,

Yes, I'm clicking the tick. I have attached the screenshot taken from my mobile once I set it up: