No bill from Tado - What to do?
I don't get an invoice for the yearly tado assist with German VAT from tado - I do not find it when I do logging in my tado account. What we do now is we write a replacement invoice from the Tado GmbH, Sapporobogen 6, 880637 Munich, Germany with VAT-ID DE280245443. This i how I book it and claim the 19% VAT from the German financial government back. It works, and we get the 19 percent VAT back, but is that the right way?
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Hello @Mosaicnet
Unfortunately, for this you'll have to contact support.
You should be able to see a chat box at the lower right corner of your screen.
Open a chat and select the "I have a question about my order" option when prompted, this will direct you to the right people.
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