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Internet Bridge with 3 solid lights showing disconnected in Tado app app

rorchard
rorchard ✭
in General Questions & Topics
Hi, I have recently installed the V3+ starter pack which seems to work only the Internet bridge connects correctly when restarting the router but then goes offline in the tado app despite still having 3 solid lights and internet connection showing connected in the router config. Can anyone help please?

Answers

  • policywonk
    policywonk ✭✭✭

    Not sure. It could be either that your wireless router is not talking to your phone app properly, or that it cannot properly engage the internet bridge due to the bridge operating on an old protocol which some modern routers elect to ignore and try to get away with it.

    Do you have the rights to log into your router and tell it to set the port settings where the internet bridge is plugged in, to operate at 10Mb/sec half duplex?

    If not, contact Tado support.

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