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Tado thermostat not stoping once reaching desire temperature

AdrianEwald
AdrianEwald ✭
in General Questions & Topics

As a new user of Tado, I am experiencing an issue with my thermostat. Despite setting the desired temperature to 21°C, the heat continues to increase beyond this point. For instance, it reaches 21.5°C, 21.7°C, and so on. I have not yet configured any specific settings on my phone. Currently, I have only set up a schedule from 21:00 to 23:00. Could you please advise me on any necessary adjustments? 

Answers

  • policywonk
    policywonk Volunteer Moderator

    Takes some time to work this out. It is either a hard fault, or a calibration error. Suggest the following:

    set it to 15 degrees, record what temps it actually cuts off, set it to 17, repeat, then 19, repeat. By this time you will either see a consistent calibration error, or inconsistency.

    • If the latter, contact Tado Support immediately and ask for a replacement. If they dont take you seriously come back here.
    • If the former, it would help to go to the app and set an offset in the thermostat, consistent with what you saw in the readings. This should clear the problem. if it comes back again, contact Support and demand a replacement.

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