How to pair / connect a replacement internet bridge
Hi there,
After nearly two years of problem free use, our Tado room stats kept going offline a month or so ago. The problem seemed to be with the internet bridge which kept cycling through various cycles with the LEDs. Eventually it just stopped working altogether.
Tado finally sent a replacement which arrived yesterday but after plugging it in it did the same LED cycles as before and seemingly not connecting to the internet.
On my Tado app, the old internet bridge serial number is still listed, I don’t know if I’m supposed to or able to remove this but I’ve not managed to.
I tried pairing my two room thermostats which showed the lock sign.
I’ve moved the internet bridge to a more central location in the house and now all the LEDs are flashing really quickly, like a strobe light.
Still nothing. We’ve been without heating for over two weeks and to be honest in a freezing house now this is starting to drive me nuts. There is no information on how to deal with this issue on the help pages and it’s impossible to get any sort of dialogue with an actual human via the chat pages.
Any help with this would be massively appreciated please.
Thanks
After nearly two years of problem free use, our Tado room stats kept going offline a month or so ago. The problem seemed to be with the internet bridge which kept cycling through various cycles with the LEDs. Eventually it just stopped working altogether.
Tado finally sent a replacement which arrived yesterday but after plugging it in it did the same LED cycles as before and seemingly not connecting to the internet.
On my Tado app, the old internet bridge serial number is still listed, I don’t know if I’m supposed to or able to remove this but I’ve not managed to.
I tried pairing my two room thermostats which showed the lock sign.
I’ve moved the internet bridge to a more central location in the house and now all the LEDs are flashing really quickly, like a strobe light.
Still nothing. We’ve been without heating for over two weeks and to be honest in a freezing house now this is starting to drive me nuts. There is no information on how to deal with this issue on the help pages and it’s impossible to get any sort of dialogue with an actual human via the chat pages.
Any help with this would be massively appreciated please.
Thanks
0
Answers
-
@Emcee would you push support to swap the id for the Internet bridge?0
-
Thanks, I had no idea there was a specific option for how to talk to a person, let alone how to select it. Is this very clear? Do I need to do all this again?0
-
Hello Peepshow,
I see you were able to find the 'talk to a person' option. Please make sure to answer all the questions asked so that the agent that picks up your ticket has the background information needed to properly investigate the problem.0 -
@Emcee thank you for helping0
-
Thanks, I’ll look out for the email and respond accordingly when I get chance.0
-
Not convinced I’ve actually seen an email reply from anyone at Tado yet?0
-
Have alerted @Emcee. I don't know if Tado support works on weekends.1
-
Hello @Peepshow Sorry that you are having issues. @policywonk has alerted the community admin @Emcee. When you are in contact with the support team, please report that you don't have heating; that should push the issue up their priority list.
1 -
Thanks folks, much appreciated.0
-
@Peepshow we understand that the bot isnt having its questions completed. Would you add the information it needs and we can help you if the response from support isnt useful. Thats your next hurdle. Please do what you can there as your next step.
0
