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How do I contact the TADO customer complaints

nigelgregson11
nigelgregson11 ✭
in General Questions & Topics

I Have been trying to get my starter kit delivered for over 2 weeks. I now wish to cancel my order. I have been in the chat bot for 10 days without reply to 7 posts. I have been patient as I understand sift response is not always possible especially if you are trying to find out information. But no response at all is just unacceptable. The handler I am currently being dealt with is Belmin.

the_tado_x_chatbot_2024_11_15_127919822034071.txt

Regards

Answers

  • RachaeleRichards
    RachaeleRichards ✭
    I have waited 24 hours so far and I thought that was bad. This is not looking good. The equipment cost me £500+. Need to find out how to officially complain.
  • Emcee
    Emcee Admin

    Hello @nigelgregson11
    Your complaint was resolved December 4 with a new shipment, at least as far as I can see.

    @RachaeleRichards
    The last ticket I can find linked to your email address is from 1 year ago. How have you been trying to get into contact?

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