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Question about tado CS

WildWayz
WildWayz ✭
edited December 13 in General Questions & Topics

So, last week I ordered
Starter Kit - Wireless Smart Thermostat (V3+)
5 x Smart Radiator Thermostat

They arrived on Friday but I was only sent 4x Smart Radiator Thermostats, so I emailed them about it and supplied a photo.

This morning they responded with the following:

"Are you sure that you did not get the 5th Smart Radiator Thermostat?

Looking forward to your reply!"

It's frustrating there isn't a phone number I can use, and live chat never has a support person there! I wish I had never bothered with this company, even though the system is very good :/

Comments

  • WildWayz
    WildWayz ✭

    Tado have responded and shipped a replacement valve out today.

    Now I need to order another wireless transmitter :)

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