Tado customer service experience

JG1234

They have purposely used a chat service rather than telephone to resolve issues because every message is days apart and it’s like speaking to a robot, so you will purposely get frustrated and go away. There are new options now guys...

davidlyall

@JG1234

Perhaps you could share some more details on what happened

My personal experience of dealing with Tado support has been generally positive although I do feel that a phone service should be available to deal with emergencies i.e. no heat or HW

hugbilly

I find emailing the support team works well with initial responses generally arriving on the same day. It does not I suspect match that provided by Drayton Wiser however . . . .

Adzyp

The TP LINK system is absolutely nothing like TADO

cuke2u

@JG1234 It's you they've singled out, but don't get paranoid 😂

Emcee

Hello @JG1234

We are sending you a free replacement, how else might we have better resolved the issue?

JG1234

@Emcee so when was I told I would be getting a replacement device? Nobody has contacted me for my address etc etc?

Emcee

@JG1234 your case has been forwarded to our replacement team. They will be in touch shortly.