Upgrading from V3+ to X issue

Treskelion1959

I created this Users Guide this morning, so rather green as drafts go … it may be of some use to you.

Might be worth looking at my guide … common mistake seems to be not adding Tado X Bridge first.

Installing Tado X system, a users guide

My system is based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (18m from stone house)

Preparation before installing

1. Ensure IPv6 is enabled on your router
2. Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected only for 2,4Ghz network.
3. My preference, delete all of your other networks from your phone, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado X Bridge (I kid you not, it works).
4. Look at your current distribution of Matter Routers (Apple Spkrs, Apple TV, any EveHome products will be either Matter Routers or Thread Endpoints. Make sure you have an even distribution of them. In my case, I have multiple secondary and tertiary units to ensure that local connection is strong (mostly Apple, Meross and EveHome products, others are available … the Tado X bridge is rock solid, I took 2 ‘cos my house is filled with 60cm stone walls). Remember the more Matter Routers in the house, the merrier; it gives alternate routing if one component fails (imagine a net thrown over your house and outbuildings).
5. When ready, Delete any thermostats you have; if Tado V3+ then delete them from your home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control). Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.

Installation of Tado X units

1. Install Tado Bridge X first on a clean Tado App using QR code on card attached to lid of box.
2. Install Tado X Wired Thermostat or Tado X Wireless Receiver, again using QR on card inserted in lid of box. Note that Tado X Wireless Receiver is not a Matter Router (or Thread compliant, since the Matter Group label is not visible on the item or packaging), hence installing Tado Bridge X first.
3. Install Tado X Radiator Thermostats using the same plastic thread that you may of used with your Tado V3+. Again, back to the QR card on the inside of the box lid. Allocate to a room.
4. Same with Tado X Wireless Thermostats, allocate them to a room.
5. When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
6. Set your schedules (remember you can copy them to subsequent days or use on another component within the App).
7. You can check your Matter Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not have this facility available)

Commissioning your heating system

1. Position yourself by your Tado X Wireless Receiver (or Tado X Wired Smart Thermostat) then open Tado App and the Home page should be displayed with all your rooms, hallways etc.  If your schedule should already have started, then press Resume Schedule at the top of the page.
2. Look at your Tado X Wireless Receiver, hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it.
3. The boiler works (hurrah). 
4. Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click. 
5. The boiler stops, although your heating pump may continue (hurrah).
6. Back to Resume Schedule on the Tado App Home page, your boiler will then control itself; just make sure it controls itself within the temperature output you have set on the boiler faceplate.
7. If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
8. Go to the Settings page of the App, sort out your personal preferences for geofencing etc. Note: there is no Pre-Heat currently on Tado X that we enjoyed on the Tado V3+, so setting your schedules for desired indoor temperature is a bit hit or miss (so glad I am paying for the premium service 🙄)

Don’t blame me if this doesn’t work, message me and I’ll adjust the Users Guide as necessary (this guide is unofficial, use at your own risk). It has been produced because I was frustrated at the poor knowledge base prevalent within Tado ChatBot staff, I don’t want others mislead.

qmunity

I would agree about the support quality.

I am having sometimes serious issues with my tado X setup and then somebody sends back standard answers or simple things to try. Even if you try them and report back, it takes them 24h or more to respond.

I think tado is not respecting customers sitting in the cold for more than 24h. Heating in winter is a critical life support system and not a home entertainment system.

tado's support needs to be seriously improved and staffed up.

Emcee

Hello everyone,

Thank you for your valuable insights / feedback.

I am in contact with our content team to determine if this article should be edited so as not to include tado° Wireless Receiver X as a Thread Border router.

Emcee

@Treskelion1959

Thank you also for the guide.

Treskelion1959

TY, I am updating my original guide as helpful tips come in … I also forgot to give the Tado Pro app a plug … I found it very useful.

Treskelion1959

My guide (2nd Edition) looks pretty robust for new users … they may look in this thread for help.

I reckon this flows better than my previous 2 efforts. I’ll let that rest now unless Tado veterans contact me with updates (probably reference notes at bottom) or a user tries the guide & gets stumped 😎

Installing Tado X system, a users guide (Amendment 2 dated 19/12/2024)

My setup was based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (located 18m from stone house) using StarLink as internet provider.

Preparation before installing

Ensure IPv6 is enabled on your router (most routers have this enabled, but people like to fiddle with settings). Matter Border Routers & Thread require this standard.

Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected solely for 2,4Ghz network use.

1. My preference, delete all of your other networks from your phone for the install of the Tado X system, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado X Bridge (I kid you not, it works. Simple enough to restore other networks post-installation). 
2. Look at your current distribution of Matter Routers (Apple Spkrs, Apple TV, any EveHome products will be either Matter Routers or Thread Endpoints, See Notes below)
3. When ready, if you have Tado V3+ installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control), you cannot progress without deleting. Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.

Installation of Tado X units

1. Install Tado Bridge(s) X on a clean Tado App using QR code on card attached to lid of box.
2. Then install Tado X Smart Thermostat (Matter Border Router compliant) or Tado X Wireless Receiver, again using QR on card inserted in lid of box (see Notes below). I found the Tado Pro App particularly helpful to confirm my existing wiring was correct (great app 👍)
3. Install Tado X Radiator Thermostats. Again, back to the QR card on the inside of the box lid. Allocate to a room. 
4. Same with Tado X Wireless Thermostats, QR code then allocate them to a room.
5. When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
6. Set your schedules (remember you can copy them to subsequent days or to another component within the App).
7. You can check your Matter Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not currently have this facility available).

Commissioning your heating system

1. Position yourself by your Tado X Wireless Receiver (or Tado X Wired Smart Thermostat) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. Your schedule may already have started, otherwise select a couple rooms to heat (or, if you like wasting fuel select Boost Heating this opens all room radiator valves). If you have previously pressed “Turn off all rooms” then press Resume Schedule at the top of the page. There may be a delay of several seconds before you hear or see any change at your Tado X Wireless Receiver or Tado X Smart Thermostat (wired), this is perfectly normal.
2. Look at your Tado X Wireless Receiver, hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it. 
3. The boiler works after a short delay (hurrah). 
4. Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click. 
5. The boiler stops, although your heating pump may continue dependent on your wiring to boiler (OpenTherm, other standards or just a basic On/Off switch).
6. Back to Resume Schedule on the Tado App Home page, your boiler will then control itself after a short delay, just make sure it controls itself within the temperature output you have set on the boiler faceplate.
7. If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
8. Go to the Settings page of the App, sort out your personal preferences for geofencing etc. 

Notes:

1. I consider (tbc/denied definitively by Tado) that the Tado X Wireless Receiver (EU) is not a Matter Border Router. Current confusion over whether the Tado X Wireless Receiver is a Matter Border Router (or Thread compliant) centres on the lack of Matter branding on the components box or card clipped in lid, compared to other component boxes and the QR cards clipped in lid of said component boxes.
2. Matter Border Routes & Thread compliant devices discussion for new matter/thread users. Make sure you have an even distribution of them throughout your home. In my case, I have multiple secondary and tertiary units to ensure that local connection is strong (mostly older Apple, Meross and EveHome products, others are available … the Tado X bridge is rock solid, in my experience), I took 2 Tado X Bridges due to my house being filled with 60cm internal/external stone walls.  Remember the more Matter Routers in the home, the merrier; it gives alternate routing if one component temporarily falls over (imagine a fine net thrown over your home, you can then imagine tracing alternate routing to your devices through the alternate Border Routers &/or Threads).
3. Some discussion on just using 2,4Ghz IoT network for Tado X. Their “new” boards appear to support WiFi 4, same as Tado V3+. For IoT, do you need a newer standard when most, if not all, current routers support that standard? Not now, I suspect it will have a decent life.
4. No Pre-Heat currently available on Tado X that we enjoyed on the Tado V3+, so setting your schedules for desired indoor temperature (for getting up for breakfast or returning home, when it is unseasonably cold, or hot, outside is a bit hit or miss!). 
5. Don’t blame me if this doesn’t work, message me and I’ll adjust the Users Guide as necessary (this guide is unofficial, use at your own risk). It has been produced because I was frustrated at the apparent poor knowledge base prevalent within Tado ChatBot staff, I would prefer that new users have a seamless integration of what I consider to be an good product (just not currently as many features as the Tado V3+)
6. If you are a Ubiquiti Unifi user, you have probably already mapped your home WiFi using Ubiquiti’s excellent free tool. Just a shame you cannot auto-install 60cm walls (maybe not stone, but that thickness of wall will come back).

With thanks to @AndrewD   for constructive criticism in several important areas.

Emcee

Hello again everyone, @Treskelion1959

Preliminary chats with my colleague indicate that the Wireless Receiver X is working for many (customers and tado°employees) as a Thread Border Router without issue. I have pointed them to this community thread.

For now, the article will not be changed as it is accurate.

Java_Ju I have asked them to have a look at your support chat to see if more diagnostics should be performed.

qmunity

Hi @Treskelion1959 nice effort of summarizing all of this.

I had an "interesting" issue, all my thermostats went offline and could not be added anymore, even not after a factory reset.

What seemed to have solved it was a change in my IoT Wifi (Unifi), though it had worked before.

When I checked the IoT checkbox in my 2.4GHz Wifi, all thermostats came back online.

Not sure which setting it was, as that check box changes several parameters, need to test this. This as a heads up for your guide:

Treskelion1959

@qmunity Thanks matey, I’ll take a screenshot and refer to my Unifi UCG-Max setup.

kr,

Vern

Treskelion1959

@Emcee

Before I abjectly apologise for doubting Tado, ChatBot SMEs and fellow contributors, a couple of questions.

1. How did they identify that Tado X Wireless Receiver (EU) was also communicating using Matter/Thread?
2. If it was an App, then which one please (I’ll include that in the user guide)? EveHome app/Settings/Thread listed every Tado X unit except my Tado X WIreless Receiver (EU). Checking my Unifi Clients list only details WiFi 4 connection (as you might expect for 2,4Ghz connection).
3. Why is every other unit packaged, inside and out, as Matter &/or Thread compliant except the receiver?
4. On release, Tado X detailed 5 units that were matter/thread compliant; the Tado X Wireless Receiver wasn’t one of them. The other wired connection to boiler was mentioned (Tado X Smart Thermostat, which I also have and see as matter/thread compliant).
5. Looks like I may owe a few apologies to forum, Tado and ChatBot SMEs but … assuming I haven’t turned over the correct stone to find the matter/thread physical connection, then the receiver needs to be correctly packaged to comply with CSA CSL compliance. Currently, I would suggest it is not.
6. I will adjust my Tado X new user notes to reflect these answers.

Using Apple Home App has worked very well with Matter/Thread components from other manufacturers for sometime, they also transfer seamlessly into the EVEHome App/Settings/Thread. I offer these screenshots, that show all Tado X components that have the Matter/Thread compliance printed on their packaging & QR cards (That includes the Tado X Smart Thermostat in the Sitting Room). Have a guess which 3 components are missing 🤔? The 3 items not populating rooms in the Tado App (that is 2 x Tado Bridge X & 1 x Tado X Wireless Receiver found at the bottom of the Settings/Rooms & Devices page).

Apple then obligingly offers up all Matter Border Routers/Master Router & Threads (Tado X components can be seen with the Thermometer Logo) to Eve App as per the CSA Compliance agreement thrashed out several years ago, please don’t get excited folks the CH Boiler Router in Red is an Eve Smart Socket:

7. Above details only Tado X Thermostats for example, which tends to support my earlier thoughts on packaging and compliance. This screenshot was taken today.

Thank you,

kr,

Vern

Treskelion1959

@qmunity

My screenshot:

Top half of same screen for completeness:

Current Unifi System availability:

You have correctly selected the enhanced IOT connectivity because you have suffered dropped units; touchwood I haven’t. Most of my Ubiquiti Unifi resides within “Joshua” our “Whoppa” Floor Cabinet … some might get the film reference 🤔

On my screenshot you’ll notice that my Workshop Unifi Express, located about 8m from the boiler & Tado X Wireless Receiver, is often ignored; instead the Tado X Wireless Receiver likes the cut of my Kitchen U7’s jib … some 18m away and through 2 x 60cm walls (although it might get through the 2 windows, no … that wasn’t careful positioning, more like a fluke 😎)

Everything working well, that includes Tado. it might be one of us hasn’t updated the lastest … I do Ubiquiti once a week for UCG-Max, U7 Wall APS and Unifi UNVR. I may have a different answer next Sunday 😂

kr, Vern

Java_Ju

I tried multiple times using the wireless receiver X as the thread border router (as advised on the website) and nothing would install correctly. Everytime I had to reinstall the V3+ including all the scheduling etc....very laborious. On top of that the reciever was never picked up by my smartthings hub unlike all the rest of the equipment which was.
With help from this forum I opted to install again with the bridge X and bingo everything works?

I was contemplating sending the lit back tbh but obviously glad it's working now!

Julian

Treskelion1959

@Java_Ju

My latest setup offering, would it have helped your install? If not, what can I add to improve things please?

Installing Tado X system, a users guide (Amendment 2 dated 19/12/2024)

My setup was based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (located 18m from stone house) using StarLink as internet provider.

Preparation before installing

Ensure IPv6 is enabled on your router (most routers have this enabled, but people like to fiddle with settings). Matter Border Routers & Thread require this standard.

Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected solely for 2,4Ghz network use.

1. My preference, delete all of your other networks from your phone for the install of the Tado X system, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado X Bridge (I kid you not, it works. Simple enough to restore other networks post-installation). 
2. Look at your current distribution of Matter Routers (Apple Spkrs, Apple TV, any EveHome products will be either Matter Routers or Thread Endpoints, See Notes below)
3. When ready, if you have Tado V3+ installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control), you cannot progress without deleting. Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.

Installation of Tado X units

1. Install Tado Bridge(s) X on a clean Tado App using QR code on card attached to lid of box.
2. Then install Tado X Smart Thermostat (Matter Border Router compliant) or Tado X Wireless Receiver, again using QR on card inserted in lid of box (see Notes below). I found the Tado Pro App particularly helpful to confirm my existing wiring was correct (great app 👍)
3. Install Tado X Radiator Thermostats. Again, back to the QR card on the inside of the box lid. Allocate to a room. 
4. Same with Tado X Wireless Thermostats, QR code then allocate them to a room.
5. When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
6. Set your schedules (remember you can copy them to subsequent days or to another component within the App).
7. You can check your Matter Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not currently have this facility available).

Commissioning your heating system

1. Position yourself by your Tado X Wireless Receiver (or Tado X Wired Smart Thermostat) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. Your schedule may already have started, otherwise select a couple rooms to heat (or, if you like wasting fuel select Boost Heating this opens all room radiator valves). If you have previously pressed “Turn off all rooms” then press Resume Schedule at the top of the page. There may be a delay of several seconds before you hear or see any change at your Tado X Wireless Receiver or Tado X Smart Thermostat (wired), this is perfectly normal.
2. Look at your Tado X Wireless Receiver, hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it. 
3. The boiler works after a short delay (hurrah). 
4. Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click. 
5. The boiler stops, although your heating pump may continue dependent on your wiring to boiler (OpenTherm, other standards or just a basic On/Off switch).
6. Back to Resume Schedule on the Tado App Home page, your boiler will then control itself after a short delay, just make sure it controls itself within the temperature output you have set on the boiler faceplate.
7. If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
8. Go to the Settings page of the App, sort out your personal preferences for geofencing etc. 

Notes:

1. I consider (tbc/denied definitively by Tado) that the Tado X Wireless Receiver (EU) is not a Matter Border Router. Current confusion over whether the Tado X Wireless Receiver is a Matter Border Router (or Thread compliant) centres on the lack of Matter branding on the components box or card clipped in lid, compared to other component boxes and the QR cards clipped in lid of said component boxes.
2. Matter Border Routes & Thread compliant devices discussion for new matter/thread users. Make sure you have an even distribution of them throughout your home. In my case, I have multiple secondary and tertiary units to ensure that local connection is strong (mostly older Apple, Meross and EveHome products, others are available … the Tado X bridge is rock solid, in my experience), I took 2 Tado X Bridges due to my house being filled with 60cm internal/external stone walls.  Remember the more Matter Routers in the home, the merrier; it gives alternate routing if one component temporarily falls over (imagine a fine net thrown over your home, you can then imagine tracing alternate routing to your devices through the alternate Border Routers &/or Threads).
3. Some discussion on just using 2,4Ghz IoT network for Tado X. Their “new” boards appear to support WiFi 4, same as Tado V3+. For IoT, do you need a newer standard when most, if not all, current routers support that standard? Not now, I suspect it will have a decent life.
4. No Pre-Heat currently available on Tado X that we enjoyed on the Tado V3+, so setting your schedules for desired indoor temperature (for getting up for breakfast or returning home, when it is unseasonably cold, or hot, outside is a bit hit or miss!). 
5. Don’t blame me if this doesn’t work, message me and I’ll adjust the Users Guide as necessary (this guide is unofficial, use at your own risk). It has been produced because I was frustrated at the apparent poor knowledge base prevalent within Tado ChatBot staff, I would prefer that new users have a seamless integration of what I consider to be an good product (just not currently as many features as the Tado V3+)
6. If you are a Ubiquiti Unifi user, you have probably already mapped your home WiFi using Ubiquiti’s excellent free tool. Just a shame you cannot auto-install 60cm walls (maybe not stone, but that thickness of wall will come back).

With thanks to @AndrewD    for constructive criticism in several important areas.

kr,
Vernon

frankfromfolkestone

I didn't realise this and sold my Bridge Xs that I got with my TRVs… oh well. No smart integration for me - but I don't really need it for my use case.

I did have a lot of trouble setting up the initial Tado X Programmer though without using the Bridge Xs but it worked eventually after I forced 2.4ghz only on my Router.

Treskelion1959

@frankfromfolkestone

Thank you, the more issues that are highlighted the nore effective this user guide will be.

qmunity

@Treskelion1959

I am on release candidate channel, maybe that's why.

My Unifi network is 8.6.9 and the release notes indeed state:

• Added Enhanced IoT Connectivity option in the advanced WiFi settings.

• • Improved connectivity for IoT devices.

• • Requires firmware version 6.6.78 and 7.0.66 or newer.

So not sure why the problem only surfaced recently, as I did not change my network settings for a while.

Treskelion1959

@qmunity

I had been a release candidate when Unifi Protect 5.0.0 whatever first arrived, only because it now means that you can use other marque’s cameras on their UNVR. As soon as it was mainstream, I reverted back to Official. I used to do Beta with Apple, I don’t bother anymore.

kr,

Vern

Treskelion1959

@Emcee

I have added some screenshots to my earlier effort to get more information about the Tado X Wireless Receiver.

As an aside, Matter/Thread compliant devices have their credentials (normally numeral group separated by dash) to add printed below the Matter or Thread Logo, as you can see on the various Tado X boxes that I have offered up. Where is the one for the Tado X Wireless Receiver please?

A simple question, naturally the answer should be on the packaging/card like everything else Tado X (and other compliant manufacturers) have produced (hint, it isn’t). Probably one for the Chinese or possibly direct to the engineers on the project.

This is not hard, but I am getting bored at reassurance without detail. @Emcee, The criticism is not pointed at you, all you can do is ask the question and the team gives you the corporate line.

kindest regards,

Vernon

Java_Ju

@Treskelion1959

Yes your write up would have been very useful as there is limited information on setup on the Tado website.

Starting with the bridge X was my initial approach, but while gathering a list of required items, the website stated the receiver was a substitute and rather than complicating the install with not required parts I chose initially not to get the bridge.

I'm definitely in the camp that the receiver is NOT a thread border router, or at least the one that I have isn't. It's not picked up by smartthings, like everything else is, and there is no matter branding on the install card. It also doesn't connect the stats to the network like the bridge did!

If your saying some receivers are and some aren't then this reminds of the extension kit I had with the V3+ setup. Opentherm wouldn't work until I exchanged it for an identical, albeit newer unit, that was compatible. Neither said they were so I took a leap of faith with a new unit and it was.

I'd definitely like to get to the bottom of this because if my receiver should be matter capable, then I'd rather run the system of that than a bridge plugged into a wall socket.

Treskelion1959

@Java_Ju

Thank you for your thoughts. It reinforces the need for an effective Users Guide (perhaps not mine but … come on guys, it has been more than 6 months since the product was released in Europe, my effort is not perfect but if a 65 yr old, chronically disabled individual can produce a product fit for purpose in half a day then …?).

The Tado X Smart Thermostat (the wired version … touch simplistic but gets point across) is definitely (I have one in case I needed it) a Matter Border Router, with standard industry compliance logo and code inside on card. Everything sees it, as you would expect with an industry wide compliance agreement. I wonder if somebody got their boiler products muddled in the Tado Product launch article referenced by a moderator earlier …

kr,

Vern

Treskelion1959

Tado Server issues tonight? Thankfully I now remember to screen grab within the community.

Next, my Apple Matter accessories:

Then, my observations that the only Matter Compliant Tado X boiler connection is with the Tado X Smart Thermostat (it is wired, so similar idea to the old Nest ecosystem but with the added benefit of a matter compliant device that is visible, unlike the Tado X Wireless Receiver (EU)).

That covers my thoughts, the questions are easy so I await an evidence-based reply with interest.

Java_Ju

@Emcee

Did you look into the support chat that I received over this?

Apart from the original "cut and paste" reply taken from the website, I never had any interactive troubleshooting from support, as the request for help went largely unanswered until I managed to circumvent the issue with a bridge X added in as discussed in this thread.

If the view is still that the Receiver X should have been able to do the same job as the bridge, then ultimately that is still how I want the system to run.

Can this still be looked into to find the issue?

I've no idea what happened to Treskelion1959 but I found his help very useful in a time were support from actual tado staff was lacking unfortunately

Regards

Julian

Java_Ju

Just to follow up on this. Over Christmas I had an extra radiator installed into the conservatory.....which means another TRV.
The system has been working fine, or appears to be, since I reinstalled everything with the bridge X first.
On trying to install the new TRV, I would get the same issue being stuck at the checking connectivity stage. I thought I'd got a dodgy trv so I hard reset one of my existing trv's and got the same issue again. I then turned the wireless receiver off and everything installed properly.
Surely I shouldn't have to do this once setup properly.

*Edit*

So this morning without the bridge installed, I can uninstall and reinstall the stats without a problem.

No idea what's going on anymore, maybe I just need to forget about it and enjoy life lol

Emcee

Hello everyone and happy new year 🙂

Java_Ju My colleague Muhammed has taken over your case. You're in good hands with him. He will get back to you regarding your message from January 4th shortly. Monday January 6th was a public holiday in Bavaria, which means we've had 3 days of limited support. Everything should be back to normal now, at least until Easter.

Treskelion1959 You've provided a lot of information, so not sure if I can answer all of it. I will re-iterate what my colleagues have already confirmed with you: tado° X Wireless Receiver is indeed a Thread border router. The Wireless Receiver X is not a Matter device, however. This seems to be the root of the confusion.

Java_Ju

Thanks Emcee, Muhammed has been very helpful so far and although I'm still having issues. The dialogue is both ways.

At the momemt my system is running without the bridge X installed, but I do still have disconnection of trv's which require a receiver reboot from time to time.